Job Title: Aviation Operations Specialist/Fixed Base Operator support
Department: Flight Operations
Reports To: Director of Operations and FBO Manager
FLSA Status : Non- Exempt
EEO EMPLOYER
Job Summary: The Aviation Operations Specialist is responsible for timely and accurate gathering, documenting, and dissemination of information to company leadership, staff, and pilots as well as providing exceptional service to general aviation FBO customers.
Essential Functions:
- Flight Follower for Bemidji Aviation flights: includes communications with pilots, ATC, weather briefings, and flight monitoring.
- Accurately and succinctly gather, transfer, and/or disseminate information in a timely manner through proper channels including forwarding staff calls, radio communications, and message delivery.
- Assist maintenance personnel in monitoring of regulatory compliance items and scheduling of aircraft.
- Accurate and timely data entry for utilization by maintenance, operations, and pilots including daily entry of hobbs times and locations of Bemidji Aviation aircraft in MS access database and excel spreadsheets.
- Accurate and timely data entry of information relating to fuel sales, plane rentals and flight instruction.
- Provide exceptional customer service and support to FBO customers through coordination with line staff to assure these needs are met in a timely manner. Customer requests may include fuel orders, use of courtesy car, assistance with overnight accommodations in the Bemidji area, etc.
- Answer phones and transfer calls appropriately.
- Utilize MS Access, MS Excel, MS Outlook, MS Power Point software, and internet searches.
- Process transactions over point-of-sale system for the purchase of pilot supplies, Bemidji Aviation apparel, flight instruction, plane rentals, and aviation fuel.
- Communicate instructions and information to pilots landing at Bemidji Regional Airport over Unicom and Company frequency.
- Assist in maintaining a clean, welcoming environment (take out trash, clean/refill coffee pots, fill vending machines, water plants, etc.)
Schedule:
This is a long-term, full-time position that includes evenings, Saturdays, and Sundays with flexibility to cover other shifts as needed. The ideal candidate would have an interest in aviation. Employees are eligible for discounted flight training.
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| We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. |
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