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Title

Service Contract Administrator 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Global Service  
Description

Service Contract Specialist

Position Summary:


This crucial role supports our Service team. You will provide support in administering domestic and international service contracts with Sciton customers. The Service Contract Administrator is responsible for working directly with customers, inside sales and field personnel to secure maintenance service agreements for capital equipment

This position works in a very fast paced environment where a high volume of work is processed and minimal errors are expected


In This Role, You Will

  • Assist with preparation, review, and administration of service contract proposals, including contract renewals and warranty conversions.
  • Communicate with domestic and international customers the service provided to clients.
  • Assists Inside Sales, Customers, Field Service Engineers, Sales Representatives and Credit Department personnel regarding service agreement pricing, inquiries, problems/complaints, etc
  • Generate Service History Reports when requested by customers and/or field management
  • Manage service contact records, including order/termination dates, type of contracts, payments records, etc.
  • Monitor progress of current service contract conversion rate and recommend and implement methods to improve conversion rates.
  • Create regular status reports regarding progress on projects
  • Negotiate and approve contract terms while ensuring that projects remain within the established budget
  • Ensure that all records are accurate and up to date
  • Write contract letters and other communications and notices
  • Organize service contract data and generate trends for management review.
  • Interface with customers and create promotional material to increase contract renewals and warranty conversions.
  • Rely on instructions and pre-established guidelines to perform the functions of the job.
  • The ability to work independently as well as in a team environment.
 
Position Requirements

Essential Requirements

  • Bachelor's degree in business or technical field preferred
  • Working knowledge of capital equipment service contracts or Medical Device service contracts. 
  • Has Strong negotiation skills
  • Has previous experience in customer service and strong communication skills
  • Proficiency in MS Excel and Word
  • Enterprise solution software familiarity is a plus.
  • Self-motivated, results-oriented, highly organized, creative, enthusiastic, and capable of staying under control with pressure from multiple ongoing projects.
  • Excellent oral and written communication skills
  • Flexible, with the ability to multitask. A wide degree of creativity and latitude is expected.

 

What Sciton Offers You

  • Competitive health benefits
  • Retirement
  • Income Protection
  • Time off
  • Professional Development
  • Stock Options
  • Discounted Programs
  • Reward Programs
 
Full-Time/Part-Time Full-Time  
Position Service Contract Coordinator  
Location Palo Alto (HQ)  
About the Organization

SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.



At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.



Life at Sciton:



At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:

• The support, recognition, and room to grow their careers within Sciton.

• Empowerment to develop their creative genius and encouragement to be lifelong learners.

• Incentives for creativity and innovation across the organization.

 

This position is currently not accepting applications.

To search for an open position, please go to http://ScitonInc.appone.com

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