Email Opening Title Director Client Success  About the Organization MOBE guides people to better health and more happiness. We help people discover connections between aspects of their lifestyle that affect health and well-being, including their medications and supplements. Behind our innovative solutions are robust data analytics, digital application, and a uniquely human philosophy. With one-to-one connection and compassion, we motivate people to transform their lives. MOBE is a high-growth organization with a culture built on trust and collaboration and our team is our most significant asset. Supporting and empowering others is at the core of our service and is also the foundation of our culture. We value a workforce made up of people with differences who are eager to learn from each other and grow personally and professionally. We extend this approach to our partners and communities, seeking to increase understanding and expand opportunities across all groups. Go to https://www.mobeforlife.com/DEI for more about diversity, equity, and inclusion at MOBE.   Description We are seeking a skilled, motivated and energetic Director of Client Success. In this important role, you will have a direct impact on MOBE by growing and retaining health plan and employer clients and revenue. From the beginning of the implementation process, you have accountability to insure we are putting our best foot forward creating a world-class client experience while articulating the value MOBE drives to various client stakeholders. Your job duties will include direct client work and also be responsible for building a high-functioning team and client success discipline at MOBE. Responsibilities Serve as a trusted advisor to our clients and a key consultative partner to our sales team Collaborate with supporting teams to set priorities and deliver key initiatives (Sales, Implementation, Marketing, Data, Finance) Create the Client Success playbook based on key learnings from past clients and personal experiences to be applied to future business Efficiently deliver on the commercial agreements and ensure that your assigned clients are delighted with MOBE’s products Ensure delivery of agreed-upon SLAs including but not limited to quarterly business reviews, external client meetings/events, performance guarantees and other project plans Serve as player-coach by working directly with a small number of early clients while building out the Client Succes function and team at MOBE. Serve as escalation point of contact for our Implentation and Client Success teams, collaborating with cross-functional teams Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores Collaborate with the Sales team to manage broader strategic client relationships and unlock additional business opportunities within your portfolio Convert clients into MOBE advocates, leveraging their successes for references, case studies, blogs, etc. Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required Demonstrate a broad comprehension of the customer’s needs, market trends, industry challenges, major players (payers and providers), relevant products and technologies Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts     Position Requirements   Bachelor’s degree or equivalent experience required 8+ years of experience leading a Client Success team Ability to navigate across the client in a trusted advisor/consultative approach, including quickly establishing credibility with senior level executives across the organization Track record of high client satisfaction ratings and proven renewal success Excellent presentation and communication skills, both written and oral, with demonstrated ability to interface and effectively present to senior management Excited to partner and collaborate with a cross functional, talented group of peers to implement and retain clients and revenue Excellent analytical skills with the ability to read and understand complex data and make thoughtful, articulate recommendations Excellent project management skills, with the ability to manage multiple priorities with tight deadlines and demonstrated strong problem-solving skills and attention to detail Passionate about MOBE’s mission and values Strong leadership skills and effective problem-solving abilities, with capacity to expand and lead a growing team as needed Ability to prioritize and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables Experience in working with the full lifecycle of customer success post sales (implementation, renewals, upsells, and account management) Experience building and managing a high-performing team Willingness to travel for key client meetings Key Characteristics: Passionate about helping others Self-Confident and able to diplomatically express views that may be unpopular Conscientious, organized and dependable; always meets deadlines and commitments Personable, easily establishes rapport with others, making them feel comfortable and valued Initiative-Driven, pursuing goals beyond what is required or expected Service-Oriented, anticipating, recognizing and meeting customer needs Conflict-Manager, diplomatically and tactfully able to calm tense situations Communication, addressing issues, listening and seeking mutual understanding Influence, effectively persuading others Collaborative, works as part of the team to successfully achieve common goal     Full-Time/Part-Time Full-Time   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Location Minneapolis   This position is currently not accepting applications. To search for an open position, please go to http://mobellc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Director of B2B Growth Marketing in Minneapolis, MN Posted on: 3/27/2024 [Apply Now] Manager, Clinical Pharmacy in Minneapolis, MN Posted on: 3/29/2024 [Apply Now] Content Specialist in Minneapolis, MN Posted on: 4/3/2024 [Apply Now]

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