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Title

Emergency Response Coordinator 

We are RMC

Interested in working for a company that is dedicated to serving communities through the restoration of homes and businesses? A company that provides opportunities for advancement while learning alongside a group of experienced, dedicated, skilled remediation leaders? Restoration Management Company is that company. Founded on the premise of hard work, dedication, and commitment to its employees, the expansion of our services throughout the Western States has only been possible through the growth, development, and advancement of our employees!

 

Position Requirements

Restoration Management Company expects each, and every employee to embrace and apply in their daily activities the following company CORE VALUES: Team Spirit, Integrity, Quality, Humility. These, in addition to the requirements listed below, are essential to the success of your career with Restoration Management Company.

 

The position of Emergency Response Coordinator requires the following:

  • Valid Driver’s License with driving record in good standing.
  • Experience in construction and/or restoration related sales
  • Customer relations focus, with ability to develop strong business relationships.
  • Possesses excellent organization skills
  • Independent worker, self-motivated.
  • Uses good judgement, resourceful.
  • Thorough knowledge of MSOffice (Powerpoint, Excel, Word, Outlook)
  • Excellent communication skills (written and verbal)
  • Ability to excel in both a self-managed and team environment

 

Working conditions for this position include but are not limited to the following:

  • Remote work, when necessary
  • On-call, working after hours occasionally
  • Flexibility in work hours, depending on project needs
  • Bend, squat, crawl, climb stairs, ladders, spaces, twist, pushing, pulling, reach down and overhead
  • Lifting up to 50lbs unassisted
 
Description

The Emergency Response Coordinator (ERC) will offer the restoration services of Restoration Management Company (RMC) directly to residential and commercial customers affected by water, fire, smoke, mold and other environmental damage in an effort to sell new business. The Emergency Response Coordinator must be willing to work as needed. The ERC will report to the Director of National Sales.

 

Core responsibilities for the position are as follows:

  • Promotes the company in a professional manner while providing emergency services to include but not limited to the following physical job duties. Water extraction, moving and relocating
    heavy objects, board up and shoring of building structures.
  • Generates new business by selling industry leading restoration services.
  • Communicates with customers in person, over the phone, and in writing for the purpose of closing leads.
  • Qualifies leads through direct assessment of emergency events and provides supporting documentation to Emergency Services Specialist for follow-up of leads.
  • Collaborates and builds relationships with the project managers and marketing representatives in order to effectively sell the Company’s services while achieving their sales goals.
  • Monitors emergency situations taking place locally, regionally, and nationally for the purposes of generating new sales.
  • Provides direction to Emergency Services Specialist on follow-up of leads through use of web-based tools and ESD technology support.
  • Tracks the Sales Performance goals as defined by the Director of National Sales to ensure goals are met.
  • Identifies sales activities, sales results, and potential commission calculations for purposes of reporting to ESD team.
  • Reviews compiled information relevant to emergency events and ensures prompt disseminate to the ESD team as well as other branches and/or departments, as deemed necessary.
  • Provides timely response to all electronic communications and all sales opportunities.
 
Additional Information -  
Location San Diego  
Territory  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Req Number OPE-22-00064  
About the Organization Restoration Management Company, Northern California's largest emergency service / restoration company is a growing, profitable, privately held company headquartered in Hayward, California. Established in 1985, Restoration Management Company has been providing reliable, year round emergency service, 24-hours-a-day for water, smoke and environmentally damaged property - to commercial, industrial, and residential clients.

We offer:

- Full-time and part-time positions;
- Opportunity for advancement;
- Great benefits (medical, dental, vision, 401k, and life insurance)
- PTO
- Paid holidays
- Competitive salaries  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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