Reports to: Chief Development Officer (CDO)
Under the direction of the CDO, the Donor Relations Manager curates and helps to cultivate the relationships necessary to strengthen the individual giving pipeline for the Food Bank. The DRM facilitates positive, long-term donor relationships by supporting and staffing the CEO, CDO and board members’ work with major donors. Key responsibilities include managing a comprehensive outreach strategy for individual donors and those giving through their donor advised funds and excellent attention to detail and follow through.
Portfolio Management (35%)
Provide each portfolio manager list of donors
Work with Data entry and research coordinator to supply donor data and information
Ensure moves logged into CRM
Major Donors (10%)
Individuals at the $5,000+ gift level
Work with Data Entry and Research Coordinator to research donor information/giving history/background/wealth to provide insight to CEO, CDO, or Board members
Meet with CEO regularly to discuss potential donors, schedule major donor meetings, and plan stewardship activities
Ensure Major Donor information is accurate and up to date
Segment all major donors among CEO, CDO, and Board Members
Cultivation, Stewardship, Acknowledgment (40%)
One of the most important goals of the Food Bank is donor retention. We believe this happens with intentional and personal relationships. We strive to provide our donors with unique, engaging, and relevant information as we move through the year. The DRM is responsible for ensuring we are always building on our current activities and processes to make them stronger and more impactful.
Maintain a donor moves calendar to support outreach and stewardship for all portfolios
Work with marketing team on yearly appeals, campaigns, and messaging
Make sure acknowledgement letters are updated regularly with new information
Participate in donor thank you calls and organizing volunteers, CEO, CDO, and board members to make them
Ensure new donors are getting thank you call within 48 hours and note in the mail
Identify and promote cultivation of potential new donors/prospects
Schedule in person meetings and tours of the Food Bank
Ensure donors receive regular updates and invitations to events
Maintain donor confidentiality
Update donor records and assist in the management of our customer relationship management database (CRM)
Document donor stories to help spread awareness and support for the food bank and its programs
Update interactions in CRM
Trustee Action Plans (TAPs) (5%)
This role staffs the CEO, DMO and Board Chair in meeting
Responsible for taking thorough notes and capture feedback, ideas, next steps, and specific action items
Compile all relevant documents and prompt follow up with each Trustee individually after meeting
Responsible for capturing board pledge and ensuring it is reflected in fundraising plan
Make plan for portfolio management cultivation and stewardship
Annual Plan and Reporting (5%)
Define goals, objectives, and metrics for success for cultivation, stewardship, and acknowledgment of all portfolios
Refer to the plan throughout the year to ensure you are on track
Report on plan progress through board reports
Represent the Food Bank in collaborative partnership opportunities (5%)
Represent Second Harvest with the utmost professionalism at community and networking functions (Rotary, Chamber events, and other service-based organizations), which will require occasional evening and weekends
Assist with special events, press conferences, speaking opportunities, food bank tours, etc. as needed
Participate as an active member in county-wide collaborative efforts to increase awareness of food insecurity in our community
Education and Experience
A BA/BS degree from an accredited educational institution, or an equivalent combination of education/ experience. Two or more years of fund development or executive assistant experience, resulting in stronger relationships and a track record of professionalism. A deep commitment and interest in social justice and the mission of SHFB. Ideally this candidate would be interested in building a career in direct donor outreach.
Superb interpersonal skills and the ability to actively listen.
Ability to take initiative, coordinate with others, meet deadlines and follow through in fast-paced environment.
Excellent verbal and written communication, organization, presentation and networking skills.
Demonstrated experience and proficiency using fund raising databases, MS Office, and other applicable applications.
Ability to work as a part of a team to promote the vision and mission of Second Harvest, which includes appropriate communication, teamwork, employee satisfaction, and employee retention.
Ability to interact positively with a diverse community of staff and volunteers.
Demonstrated initiative and willingness to take on new projects.
Ability to prepare clear and concise written reports and verbal presentations.
Ability to handle confidential information, and not use it for personal leverage.
Foreign language skills (particularly Spanish) a plus.
Must have access to a motor vehicle, as well as valid auto insurance coverage, for occasional driving on the job.
Must have valid California Driver’s License and a satisfactory driving record, as documented by a current MVR (will be obtained by the Food Bank’s insurance carrier).
It is the responsibility of all SHFB personnel to participate in our Food Safety/Food Defense programs.
In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.
Benefits: For the employee: free dental and vision insurance (shared cost for dependents). Free life, long-term care, long-term disability, and AD&D insurances. Shared cost medical insurance: Kaiser and Blue Shield. Eligibility begins on the first day of month following 30 days of employment (i.e.if you are hired June 20th, you are eligible starting August 1st). This benefit package is valued at an average of over ten thousand dollars a year.
First year: 15 vacation days, 12 sick days, and 10 holidays.
403(b) Retirement Plan: Second Harvest matches employee contributions up to an annual cap.
Employee Assistance Program
Job Details: This is a full-time, regular, non-exempt position with a competitive hourly salary of $28-$31, DOE. Occasional weekend and evening work may be required.
To Apply: Please submit your resume and cover letter at https://www.thefoodbank.org/careers
This position is currently not accepting applications.
To search for an open position, please go to http://SECONDHARVESTFOODBANK.appone.com