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Title

Donor Relations Manager 
About the Organization Come join Second Harvest Food Bank of Santa Cruz County! We are the first food bank in the State of California, and the second in the nation. We pride ourselves in providing 10 million pounds of food annually to over 65,000 people per month through our network of 150-member agencies and programs. We believe that a thriving community is one where everyone has access to nutritious food to support their health and wellbeing. Our team is dedicated to inspiring and supporting our community to provide nourishment for all community members.

Second Harvest seeks to attract and retain a diverse workforce that brings a broad range of perspectives and experiences to our work. We value lived experience alongside learned experience and we encourage you to apply, even if you don't believe you meet every one of our qualifications. We welcome applications from all qualified individuals, including applicants with a criminal history.  
EOE Statement Second Harvest is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Second Harvest will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Second Harvest is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

JOB SUMMARY

Reports to: Chief Development Officer (CDO)

Under the direction of the CDO, the Donor Relations Manager curates and helps to cultivate the relationships necessary to strengthen the individual giving pipeline for the Food Bank. The DRM facilitates positive, long-term donor relationships by supporting and staffing the CEO, CDO and board members’ work with major donors. Key responsibilities include managing a comprehensive outreach strategy for individual donors and those giving through their donor advised funds and excellent attention to detail and follow through.

Portfolio Management (35%)

  • Provide each portfolio manager list of donors

  • Work with Data entry and research coordinator to supply donor data and information

  • Ensure moves logged into CRM

Major Donors (10%)

Individuals at the $5,000+ gift level

  • Work with Data Entry and Research Coordinator to research donor information/giving history/background/wealth to provide insight to CEO, CDO, or Board members

  • Meet with CEO regularly to discuss potential donors, schedule major donor meetings, and plan stewardship activities

  • Ensure Major Donor information is accurate and up to date

  • Segment all major donors among CEO, CDO, and Board Members

Cultivation, Stewardship, Acknowledgment (40%)

One of the most important goals of the Food Bank is donor retention. We believe this happens with intentional and personal relationships. We strive to provide our donors with unique, engaging, and relevant information as we move through the year. The DRM is responsible for ensuring we are always building on our current activities and processes to make them stronger and more impactful.

  • Maintain a donor moves calendar to support outreach and stewardship for all portfolios

  • Work with marketing team on yearly appeals, campaigns, and messaging

  • Make sure acknowledgement letters are updated regularly with new information

  • Participate in donor thank you calls and organizing volunteers, CEO, CDO, and board members to make them

  • Ensure new donors are getting thank you call within 48 hours and note in the mail

  • Identify and promote cultivation of potential new donors/prospects

  • Schedule in person meetings and tours of the Food Bank

  • Ensure donors receive regular updates and invitations to events

  • Maintain donor confidentiality

  • Update donor records and assist in the management of our customer relationship management database (CRM)

  • Document donor stories to help spread awareness and support for the food bank and its programs

  • Update interactions in CRM

Trustee Action Plans (TAPs) (5%)

  • This role staffs the CEO, DMO and Board Chair in meeting

  • Responsible for taking thorough notes and capture feedback, ideas, next steps, and specific action items

  • Compile all relevant documents and prompt follow up with each Trustee individually after meeting

  • Responsible for capturing board pledge and ensuring it is reflected in fundraising plan

  • Make plan for portfolio management cultivation and stewardship

Annual Plan and Reporting (5%)

  • Define goals, objectives, and metrics for success for cultivation, stewardship, and acknowledgment of all portfolios

  • Refer to the plan throughout the year to ensure you are on track

  • Report on plan progress through board reports

  • Maintain donor confidentiality

Represent the Food Bank in collaborative partnership opportunities (5%)

  • Represent Second Harvest with the utmost professionalism at community and networking functions (Rotary, Chamber events, and other service-based organizations), which will require occasional evening and weekends

  • Assist with special events, press conferences, speaking opportunities, food bank tours, etc. as needed

  • Participate as an active member in county-wide collaborative efforts to increase awareness of food insecurity in our community

 
Position Requirements

QUALIFICATIONS

Education and Experience

A BA/BS degree from an accredited educational institution, or an equivalent combination of education/ experience. Two or more years of fund development or executive assistant experience, resulting in stronger relationships and a track record of professionalism. A deep commitment and interest in social justice and the mission of SHFB. Ideally this candidate would be interested in building a career in direct donor outreach.

Knowledge/Skills/Ability

  • Superb interpersonal skills and the ability to actively listen.

  • Ability to take initiative, coordinate with others, meet deadlines and follow through in fast-paced environment.

  • Excellent verbal and written communication, organization, presentation and networking skills.

  • Demonstrated experience and proficiency using fund raising databases, MS Office, and other applicable applications.

  • Ability to work as a part of a team to promote the vision and mission of Second Harvest, which includes appropriate communication, teamwork, employee satisfaction, and employee retention.

  • Ability to interact positively with a diverse community of staff and volunteers.

  • Demonstrated initiative and willingness to take on new projects.

  • Ability to prepare clear and concise written reports and verbal presentations.

  • Ability to handle confidential information, and not use it for personal leverage.

  • Foreign language skills (particularly Spanish) a plus.

OTHER REQUIREMENTS

  • Must have access to a motor vehicle, as well as valid auto insurance coverage, for occasional driving on the job.

  • Must have valid California Driver’s License and a satisfactory driving record, as documented by a current MVR (will be obtained by the Food Bank’s insurance carrier).

  • It is the responsibility of all SHFB personnel to participate in our Food Safety/Food Defense programs.

  • In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.

Benefits: For the employee: free dental and vision insurance (shared cost for dependents). Free life, long-term care, long-term disability, and AD&D insurances. Shared cost medical insurance: Kaiser and Blue Shield. Eligibility begins on the first day of month following 30 days of employment (i.e.if you are hired June 20th, you are eligible starting August 1st). This benefit package is valued at an average of over ten thousand dollars a year.

  • First year: 15 vacation days, 12 sick days, and 10 holidays.

  • 403(b) Retirement Plan: Second Harvest matches employee contributions up to an annual cap.

  • Employee Assistance Program

Job Details: This is a full-time, regular, non-exempt position with a competitive hourly salary of $28-$31, DOE. Occasional weekend and evening work may be required.

To Apply: Please submit your resume and cover letter at https://www.thefoodbank.org/careers

 
Pay Range $28-$31/hr DOE  
Benefits  
Close Date 9/7/2022  

This position is currently not accepting applications.

To search for an open position, please go to http://SECONDHARVESTFOODBANK.appone.com


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