Share Email Opening Title Telephone Operator   Description To operate the main telephone switchboard by answering and connecting all incoming calls and connecting all operators assisted outgoing calls. May supply information to callers and record/transmit messages; may take, dispatch and account for room service orders. Keeps records of calls made, toll charges and other pertinent information. Maintains records and prepares reports as required. Shifts for this position will vary: 6am - 2pm, 10am - 6pm, 2pm - 10pm and graveyard 10pm-6am.     Position Requirements Essential Functions:   Promptly answers telephone calls using positive and clear English communication. Listens to ascertain the correct extension and information. Reads and uses a moderately complex computer console, directs calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions.   Transcribes complete and accurately spelled messages and repeats information to verify accuracy. Inputs and retrieves messages from the computer as requested. Reads and verbally recites exact messages for guests.   Direct and input long distance calls as requested.   Receives wake-up call information, carefully inputs information into the automated wake-up system and verbally confirms to guest.   Briefly answer basic inquiries such as but not limited to, time here and around the world, extension numbers, outlet hours, department functions and hours. May take, dispatch and account for room service orders.   Serve as the dispatcher for security, guest services and property operations employees. Provide timely information to employees via the paging system, two-way radios and telephones in response to emergencies and guest requests such as plumbing, shuttle service, etc. Remains calm and polite especially during emergency situations and/or heavy hotel activity. Resolves complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment.   Immediately answer the emergency line, listen to details to identify the nature of the problem and respond appropriately in accordance with established procedures, legibly documenting pertinent details. Initiates emergency response as necessary.   Take Room Service orders and communicates to the Night Server when working the graveyard shift.     Additional Duties and Responsibilities:   Complete other duties as assigned by the Front Office or Assistant Front Office Manager i/c Reservations.   Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.   Actively coordinates communications within the hotel including emergency procedures and fire alarms.   Operates facsimile machine to send, receive and log transmissions. Notifies guests using the message function of the computer of the incoming faxes.   Maintains an alert, attentive, calm and reassuring tone of voice.   Be responsive to guest requests by communicating their needs to appropriate departments in a prompt and courteous manner.   Manually inputs wake up calls and writes messages.   Performs a variety of other duties as assigned.   Education/Training Requirements:   High School Diploma or General Education Diploma preferred.   One (1) to two (2) years of college in hotel management or similar field preferred.     Experience/Skill Requirements:   Six (6) months previous Front Desk, Reservations or customer service experience preferred.     Full-Time/Part-Time On-Call   Shift Various Shifts   Position Telephone Operator   Number of Openings 1   Exempt/Non-Exempt Non-Exempt   Req Number FRO-22-00014   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://KahalaHotelandResort.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Guest Service Agent (On-Call) in Honolulu, HI Posted on: 4/16/2024 [Apply Now] Other Jobs Within 60 Miles Restaurant Manager in Honolulu, HI Posted on: 3/20/2024 [Apply Now] Assistant Restaurant Manager in Honolulu, HI Posted on: 4/17/2024 [Apply Now] Assistant Director of Finance in Honolulu, HI Posted on: 9/15/2023 [Apply Now] Storekeeper (On-Call) in Honolulu, HI Posted on: 1/12/2024 [Apply Now] Assistant Pastry Cook in Honolulu, HI Posted on: 10/4/2023 [Apply Now]

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