Share Email Opening Title ELECTRONIC DEPOSIT SERVICES SPECIALIST  Description Role Accountability   At Allegacy, there’s a common thread that runs through all of us. It’s our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together. In order to achieve this state of success, this position is responsible for performing essential electronic deposit related tasks timely and accurately to drive member confidence and satisfaction.   Nature and Scope   The employee will respond to staff inquiries and complete maintenance requests related to opening new business accounts, ACH, wire transfers, and debit bank/transfer maintenance. This position will work closely with other team members to ensure that all daily responsibilities are completed in a timely manner ensuring compliance with procedures and regulations.   Position Requirements Specific Accountabilities   Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Brand Culture. Meet or exceed established service goals. Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors. Process wires – business and consumer. Process ACH files, exceptions, and reclamations. Process paper payroll files. Work positive pay exceptions. Review transactions in Oasis fraud detection software. Perform debit bank/transfers maintenance. Perform new business package documentation quality control review. Proactively identify opportunities that drive process or product efficiencies. Other duties as assigned.     Knowledge, Skills and Abilities   Ability to conduct business in a professional manner, exercising personal discretion and independent judgment. Ability to handle multiple tasks simultaneously. Strong communication and problem solving skills. Ability to learn new skills sets efficiently. Ability to work in a team environment with all levels of management, employees and members. Willingness to adjust schedule, including overtime, to ensure that all team tasks are completed within SLA’s. Proficient knowledge of Microsoft products, Word and Excel with the ability to create, manage, and modify spreadsheets.   Education and Experience   One to two years of customer service/operations experience. Knowledge of BSA and Deposit related regulations preferred. Financial Institution or Credit Union experience preferred.     Full-Time/Part-Time Full-Time   Close Date   Exempt/Non-Exempt Non-Exempt   Location 023 - Allegacy - Headquarters/Westbrook   About the Organization Do you get a thrill out of helping people realize their dreams? Do you believe that strong, personal relationships are critical to financial success? Do you want to work for an organization that has its community's best interests at heart? We do, too. That's why we work for Allegacy. Here, you'll find a challenging, rewarding career in one of the most unique entities of the financial industry. Allegacy Federal Credit Union is a place where inclusion and camaraderie thrive, and where everyone is united in their commitment to serving our members.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   Pay Grade 5  This position is currently not accepting applications. To search for an open position, please go to http://AllegacyFederalCreditUnion.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Systems Engineer III in Winston-Salem, NC Posted on: 2/8/2024 [Apply Now] Financial Center Manager I in Greensboro, NC Posted on: 4/4/2024 [Apply Now] HR Benefits/Wellness Administrator in Winston-Salem, NC Posted on: 1/23/2024 [Apply Now] Member Advisor in Advance, NC Posted on: 2/8/2024 [Apply Now] Lead Member Service Representative in Davidson, NC Posted on: 4/4/2024 [Apply Now]

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