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Title

Warranty Manager 
Category Technical Services  
Number of Openings 1  
Location Los Angeles  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

The Warranty Manager will manage a team of vehicle quality & warranty engineers in the US market, that will be working with product engineering, quality engineering, logistics, service engineering and service center teams to meet launch & continuous quality metrics and administer warranty programs for all new & current products.

This position will also be responsible for detailing the quality metrics, defining processes, escalation, establishing reporting cadence to local US & Vietnam management teams on all product quality activities and provide required support to facilitate resolution of customer issues in the market. This role will need to provide market specific risk assessments, feedback to engineering, and quality organizations in Vietnam, as necessary in support of establishing quality metrics at the onset of new programs. The Warranty Manage will take initiatives to improve, quality/warranty cost basis for current products and customer service satisfaction.

RESPONSIBILITIES & KEY ACTIVITIES:

  • Manage day to day activities of the quality and warranty staff
  • Establish quality metrics, track & report to management
  • Establish best practices & formalize processes
  • Assist vehicle compliance teams in support of regulatory reporting requirements and investigations
  • Manage warranty return parts center facilities and staff
  • Continuous improvement to deliver on business objectives
 
Position Requirements

MINIMUM REQUIREMENTS:

  • Bachelor’s in engineering
  • 15+ years of experience, primarily in the automotive industry with experience in product, quality, manufacturing or service engineering
  • Management experience in engineering, plant or service settings focused on quality
  • Green or black belt in DFSS certification a plus
  • OEM experience with an understanding of industry standard cross functional roles, responsibilities, and processes with emphasis on driving quality in product and/or services a plus
  • Experience in quality, warranty and root cause analysis
  • Knowledge & understanding of regulatory warranty reporting requirements and recall administration a plus
  • Highly motivated self-starter with the ability to problem solve & ad-hoc means to address customer related issues
 
Open Date 7/22/2022  
Req Number TEC-22-00007  
About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.
 
Starting at  
 
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently not accepting applications.

To search for an open position, please go to http://VinFastDealerSanFrancisco1LLC.appone.com
 


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