COPIED FROM JOB DESCRIPTION IN EMAIL 7/12/22
Allegacy Federal Credit Union
Employee Job Description
July 8, 2022
Job Title: TLC Loan Interviewer
Report To: AVP, Lending Development and Delivery
Role Accountability
At Allegacy, there’s a common thread that runs through all of us. It’s our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together. In order to achieve this state of success, this position will provide…..
In addition, this position is responsible for assisting members with loan applications for credit approval or denial, recommends a loan, inputs documentation into the computer and processes approved loans. This individual must provide excellent customer service and sell Allegacy’s products and services that meet the member’s specific needs.
Nature and Scope
Loan Interviewer will report to the AVP, Lending Development and Delivery of assigned location. This position must provide advice and counsel to members in respect to their borrowing needs and ensure that proper disclosures are communicated at loan closing.
Specific Accountabilities
Deliver outstanding service to both internal and external service that meets or exceeds our Service Promises.
We promise to treat you with the respect deserving of an owner.
We promise to find ways to offer simplicity and convenience.
We promise to recognize your needs and recommend innovative solutions that will help you make smart financial choices.
We promise to ensure the security of your financial information.
We promise to take ownership of your request.
We promise to express our appreciation for the opportunity to serve you.
Meet or exceed established service goals
Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors.
Process loan applications to ensure prompt examination of applicant’s credit worthiness to minimize risk to AFCU.
Make certain that loan closings are completed on a timely basis, and are consistent with AFCU policies and procedures.
Perform other duties as assigned by management.
Ensure that proper documentation is forwarded for audit and microfilming promptly.
Comply with laws, regulations and policies that relate to credit union operations.
Incorporate AFCU performance attributes in daily work activities along with the willingness and ability to display a professional, courteous and helpful attitude to members (internal as well as external).
50% of this job’s requirements are to be concentrated in sales.
Additional duties as assigned.
Knowledge, Skills and Abilities
Support and promote a Sales and Service culture within AFCU.
Demonstrated successful sales performance.
Clerical accuracy in handling complicated transactions.
Ability to conduct business in a professional manner, exercising personal discretion and independent judgment, while maintaining compliance with complex policies, laws, and regulations.
Ability to discuss all AFCU’s programs and services.
Ability to maintain confidentiality in respect to the member’s financial affairs.
Education and Experience
Two or more years experience in Consumer Lending.
Undergraduate degree in business or related degree preferred.
Familiarity and proficiency with computers required.
Eligible to be registered as a Mortgage Loan Originator with the Nationwide Mortgage Licensing System.
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