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Owner Solutions Professional (Remote in NY) 

About the Organization Fully committed to a long term career in banking, and specifically with Northern Credit Union? If so, we are very interested in discussing a great opportunity with you!






Over the past several years, Northern Credit Union has been honored to be named one of the Best Companies to Work for in NY and Best Credit Unions to Work for in the United States. We are a people-first, member-owned growing financial institution with 10 Relationship Centers. Each of our Relationship Centers are conveniently located in Jefferson, Lewis, Onondaga and St. Lawrence counties. Northern provides an opportunity enriched career environment for inspired professionals that consistently demonstrate a selfless and unwavering commitment to our culture and the success of our organization!





As a premier employer, Northern offers a competitive compensation plan; an enthusiastic, team-oriented environment; exciting growth opportunities; a comprehensive training program; and an outstanding benefits package for FT Northern employees including: medical, dental, vision, life and disability, tuition assistance, paid vacations, an incredibly generous 401(K) plan, employee fitness center and much more!



 
Description

We are seeking an Owner Solutions Professional:

*We are seeking candidates who currently reside in the state of NY only.

The Operations Team at Northern Credit Union is seeking an experienced, self-motivated, career minded individual to join a team of professionals dedicated to improving the lives of our members, their families, and our communities. Key success factors for this position include:

  • An unwavering commitment to a long term career with Northern and to its Core Values, Vision, Mission, and Strategic Plan;
  • Naturally competitive and open to coaching, continual professional development, receiving and providing feedback and willingness to challenge comfort zones;
  • Excitement for the opportunity to improve the lives of our members, local businesses, and our communities through mutual value relationships;
  • Commitment to creating a “WOW” experience for every member;
  • Dedication to delivering high quality products and services ethically and honestly;
  • The ability to excel in a self-regulated and fast paced work environment; and
  • A demonstrated passion for delivering a unique and efficient member service experience by utilizing innovative cutting edge technology.

Job Responsibilities:

  • Proactively role models by consistently demonstrating individual commitment to Northern’s Ownership philosophy by maintaining a positive attitude, high energy, creativity, and passion for member service;
  • Consistently engages in recommendations, research and implementation of enhancements to further promote Northern’s Culture and Standard of Excellence vision;
  • Actively educates employees and members through effective communication and training to increase awareness and usage of alternative, convenient service delivery channels, and electronic services.
  • Reviews, approves, and processes checks deposited through electronic service delivery channels up to and including ATMs, Mobile Banking, Remote Deposit Capture, etc.;
  • Troubleshoots, performs account maintenance and collects proper documentation for member requests;
  • Demonstrates knowledge and understanding of the overdraft program and makes recommendations on fee reversals;
  • Ensures quality and accuracy of team operations by performing regular audits to ensure complete and accurate information; and
  • Reviews, develops, and documents processes, procedures, and workflow manuals to establish overall consistency.
 
Position Requirements
  • Associate’s Degree, with 2+ years of related experience required;
  • Ability to work within a team while working independently;
  • Excellent communication, relationship building, multi-tasking, organization and time management skills; and
  • Ability to problem solve and identify solutions by an open line of communication.
  • Must be technologically savvy especially as it relates to self-service options and keeps abreast of evolving consumer needs and trends.
  • Proficiency with PC software and the ability to learn new computer programs efficiently;
 
EOE Statement Northern Credit Union is an Equal Opportunity Employer  

This position is currently accepting applications.

Apply Now



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