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Title

Service Manager - Dublin 

Category Service  
Number of Openings 1  
Location Dublin  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Description

The Service Manager is responsible for delivering an elevated level of service experience to each and every VinFast US electric vehicle owner in a direct to consumer and mobile service environment, while hiring and mentoring a team of customer service focused field technicians.

RESPONSIBILITIES & KEY ACTIVITIES:
• Develop a knowledge of all VinFast US products, as well as Service systems, processes, and procedures
• Lead the center's daily operations to achieve specific goals in productivity, quality, output, cost, as well as revenue/margin, where applicable
• Responsible to achieve monthly and quarterly goals pertaining to service deliverables and KPIs. (Customer service, team, operations, parts, and budget)
• Track, measure and report upon all data and analytics to teams' performance and aftersales support
• Lead with integrity, safety, and open communication, performing in the best interest of VinFast US at all times with a passion for our vision, our people, and our customers
• Identify, build, and coach a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
• Suggest improvements to efficiency, quality, and overall excellence in process and actions
• Provide top of the line customer service
• Perform other related duties as assigned

 
Position Requirements

MINIMUM REQUIREMENTS:

  • Bachelor’s Degree or equivalent professional experience
  • Prior leadership experience in a service-focused industry
  • Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities
  • Automotive expertise is a plus
  • Experience leading teams and managing a diverse group of roles and responsibilities
  • Experience running complex processes using Lean or other techniques
  • Technical acumen, particular to electric vehicles
  • Work well in fast pace, ever changing environment.
  • Exceptional prioritization and time management skills are essential for success
  • Be strategic and proactive, and possess a problem solving and customer-service mindset
  • Expected travel approximately 30%
  • Experience in a start-up environment is a plus

 

 
Open Date 7/8/2022  
Req Number SER-22-00038  
About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.
 
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently accepting applications.

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