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Title

Technical Support Specialist 

Description

About Us

Alliant Engineering, Inc., an employee-owned company, is a growing engineering, planning, landscape architecture, and surveying firm with a strong culture of customer service, quality, delivery, and innovation. Our employee owners are driven by a commitment to build better communities with excellence and passion. At Alliant we work hard; we have fun; and we love it.

Within our Midwest and Southeast Regional offices, we blend collaboration with integrity and forward-thinking to develop design solutions that address current needs and future aspirations. Internally, we strive to provide a diverse and equitable culture of support and opportunities. Then, it extends outwardly by giving back to charitable organizations in our communities. Alliant Engineering seeks straightforward people who value smart solutions, intelligent discussion, and a collaborative approach to achieving great things. Always humbly confident, we believe in creating work that speaks for itself.

 

About the Role

We are looking to add a Technical Support Specialist to our growing IT team! This is a great opportunity to get immersed in one of the fastest growing careers. You will work with a team to help support 3 different sites and 150+ employees. This position will report directly to the Network Administrator and will be responsible for supporting the technology needs of internal staff, office setup, and providing remote and onsite support to users. The Technical Support Specialist will apply proven problem solving, customer service, and communication skills to help identify, communicate, and resolve end user issues. The Specialist will also install and configure software on the employee PCs and laptops as well as creating and updating documentation. Basic knowledge of Windows operating system will be required.

Responsibilities:

  • Provide helpdesk technical onsite and remote support through our ticket queue, phone, and email support
  • Support ticket queue by addressing incoming support tickets and understanding when to escalate issues to appropriate team members
  • Create and maintain support documentation
  • Responsible for tasks associated with user onboarding and offboarding
  • Responsible for computer system setup, upgrades, and troubleshooting
  • Assist with user application support and troubleshooting
  • Set up workstation area for users, including new employees
  • Troubleshoot printer issues and provide printer support
  • Assist with updating and maintaining inventory for computer systems, peripherals, and miscellaneous IT systems hardware
  • Assist with providing training to userbase on use of systems and applications
  • Performs all activities in a manner consistent with Alliant’s core principles
  • Other duties as assigned

 

Qualifications:

  • 2-year technical degree in a related field
  • 1+ years of technical support or internship experience

 

Benefits

At Alliant, we take care of our employees by offering a world class benefit package including:

  • Competitive salary with bonus opportunities
  • Generous Profit Sharing, ESOP, and 401k contribution programs
  • Medical, Dental, and Vision plans
  • Company paid Life Insurance, Short-term disability, and Long-term disability
  • Flexible spending accounts for Medical and Dependent Care
  • Wellness Programs & Competitions
  • Generous Annual Leave and Compensatory Time Off programs
  • Flexible Schedules
  • Casual work environment
  • Paid Professional Development and Training
  • Community Involvement/Charity Events
  • Numerous Employee Focused Events (Lunch & Learns, Office Recreation Room, Quarterly Off-Site Socials, etc.)

The Alliant team is a group of enthusiastic, self-motivated professionals that live the mission of building better communities with excellence and passion. Come and be an employee-owner in an organization that offers an inclusive workplace culture that is uplifting and positive along with an outstanding salary and benefits package.

 
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Open Date 7/6/2022  
Location Minneapolis, Minnesota  
Number of Openings 1  
EOE Statement We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://AlliantEngineeringInc.appone.com



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