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Title

Regional Service Director - RSD 

Description

Join our winning Team!

Help build our future. Get ready for the perfect job, one that encourages you to empower yourself; think strategically yet stay connected with your teams. Do you have manager or director level experience? If so, prepare to create, inspire and grow.

We are searching for a dynamic Regional Service Director who will be responsible for the recruiting, selection, performance management, development, team building, communications, and motivation necessary to achieve objectives. Responsibilities include developing a culture where service representatives touch base with customers on every visit, professionally follow up on all customer service issues, grow business relationships by way of existing and new account sales, and foster an environment dedicated to the safety of self and all associates. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then Apply NOW!!!

What you'll be doing:

  • Manage 6-12 Route Service Representatives (RSR), 2-3 Service Managers (SM) and/or 1 Route Support Specialist (RSS)
  • Monitor work performance for compliance with company and department policies, including but not limited to attendance/punctuality, customer service, poor work performance, etc.
  • Issue and discuss disciplinary actions as necessary.
  • Ensure proper training of new and assigned associates as it relates to the essential job functions.
  • Ensure RSRs and SMs adhere to all department procedures while servicing assigned accounts and/or performing assigned duties.
  • Complete the Performance Management Process for assigned staff in a timely manner.
  • Continually improve customer service, increase customer loyalty and minimize lost business.
  • Work with the Service Manager to maintain current and accurate customer records for all customers, service agreements for group customers and accounts.
  • Promote positive relationships, participative approaches and generate synergy.
  • Support company growth objectives and maximize existing account revenue through all revenue generating opportunities.
  • Support Territory Sales efforts to ensure new accounts are integrated smoothly into service operation.
  • Ensure routes are coordinated in an efficient manner to ensure customer service expectations are met.
  • Proactively visit customers and establish strong business relationships in accordance with customer visitation program.
  • Ensure immediate or timely response to all Customer Service Requests (CSRs) Manage the assigned RSR's key performance indicators.
  • Ensure successful accounts receivable efforts are accomplished and collect all monies owed to the company including those from accounts 60 days overdue.
  • Effectively control cost through economical use of staff, materials and resources.

 
Position Requirements

What you’ll require:

  • Bachelor’s degree or equivalent combination of education and relevant work experience required.
  • Five years of proven management required; including three years of customer service experience and two years of route supervisory experience or equivalent required.
  • Relevant and successful work experience may be acceptable in lieu of an educational requirement.
  • Valid Driver’s license with clean driving record required.
  • Strong verbal and written communication skills.
  • Solid computer skills required in Microsoft Office Suite (Excel, Word, Outlook & PowerPoint), experience with databases a plus.
  • Strong verbal and written English communication skills along with solid customer relation skills required.
  • Proven skills and abilities in leadership, coaching, decision-making required.
  • Must be self-motivated and disciplined.
  • Must have the ability to work in a fast-paced environment, analyze data and make recommendations, adapt to changing priorities, and manage multiple projects.

Why should you work for us?

  • We are a 50 years old company with a track record of NO lay- offs. We guarantee stable employment.
  • We are not only family owned, we are family- oriented company so we understand the work/life balance.
  • Our core purpose is ‘To grow and create opportunities that enrich each other’s lives’ and we stand by it. Over 50% of our associates have been promoted in their roles since they started.
  • We grew from 1 plant/facility to running 4 plants today and are still growing.
  • We encourage our associates to make improvements to our processes which empowers them daily.
  • We provide trainings for all our associates to learn and grow.
  • We offer competitive salary and world class benefits to meet your financial needs.

What we offer?

  • Medical, Dental and Vision Plans
  • Paid Life Insurance
  • Paid Time Off
  • Paid holidays
  • 401K with company match
  • Employee Assisted Program
  • Career advancement opportunities

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization Our History

Founded in 1967 as a dry-cleaning business, Nixon Medical rapidly grew into a chain of dry-cleaners. We entered the textile rental market in 1969 and the business quickly evolved from consumer dry-cleaning into business-to-business textile management services.

Nixon Medical is the leading provider of textile rental service to the outpatient healthcare market. From our facilities in Connecticut, Delaware, Maryland, New Jersey, New York, Virginia, Massachusetts, and Texas. Nixon provides service to more than 8,500 customers each week across the Northeast, Mid-Atlantic, and Southwest regions.

Nixon Medical is a family owned and operated business. The company's shareholders, independent Board of Directors, and associates are committed to the core purpose and values of the organization.  
Location New Castle, DE  
Full-Time/Part-Time Full-Time  
Shift Days  
Req Number MED-22-00053  
Open Date 8/1/2022  

This position is currently accepting applications.

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