Email Opening Title Business Manager, Coatings   About the Organization Palmer Holland is a quickly expanding international specialty chemical distributor based in Westlake, OH and operating in the United States and Canada. Palmer Holland represents many of the most recognized manufacturers from around the world. Our customers and principals are rooted in the Agriculture, CASE (coatings, adhesives, sealants, elastomers), Health & Nutrition, Lubricants, and Plastic industrial sectors. As an independently-owned sales and marketing organization, we have the opportunity to make decisions which are in the best, long-term interest of the employees, customers, and principals we serve. Our sellers work with customers to solve problems and test and re-test different specialty products in order to find the one that will create what the customer needs. The dedication from our employees to continually improve their knowledge base and provide commitment to outstanding technical and customer service enables Palmer Holland to thrive as an industry leader. As an employer, Palmer Holland's goal to remain independent is solidified through operating as a privately held Employee Stock Ownership Plan (ESOP) with an ownership team made entirely of employees. Palmer Holland views our employees as our most valuable asset, offering a healthy work-life integration and varying opportunities for professional development. We are known for having a culture that emphasizes having fun, being healthy, and working hard. Our office has advanced technology, a shuffleboard table, golf simulator, and treadmill workstations. In the field, our sales team has the tools to make critical decisions on the spot to better respond to customer needs, ultimately forming strong relationships. We believe in providing a work culture that engages employees, encourages growth, and promotes success.   Category Sales and Marketing   Position Business Manager   Description Position summary PH Business Managers act as the primary liaison between Palmer Holland and our principal partners (manufacturers) This position is strategic to our business, and the fulfillment of the duties and responsibilities contribute to the overall success of Palmer Holland. General responsibilities include: Portray properly our professional image by phone, in writing and in person across our Principal base, internal customers and external customers Execute against the companys growth strategy while also supporting the Sales, Service Operations and Asset Management teams Support the Senior Management team and participate in various projects that affect the marketing efforts of the company as requested Maintain a commitment to the companys Core Values as well as the Way We Work Promote the organization across the trade organizations for the industries that we serve Essential tasks of the position Core Tasks Promote both the breadth and the depth of each assigned principal relationship by identifying and subsequently tracking both decision-makers & influencers in the partners organizations Execute against Palmer Hollands growth strategy to extend geographic reach across companys entire selling region Support execution of Palmer Hollands Enterprise Account Management strategy specific to the role that our principals play in its success Understand/disseminate Principals sales and marketing strategies, as well as annual expectations Execute on financial responsibilities, including: Establishing/monitoring company income targets Identifying opportunities for margin enhancement Managing Opportunity Pipeline specific to individual Principals Providing pricing guidance to PH sellers Assist with the collection of competitive/market intelligence Facilitate joint travel efforts across Palmer Holland Sales Team Assist with contingency planning Assist with inventory management Promote/facilitate synergies between Principals Support the Sales Team by way of joint travel/companion selling Project Tasks Establish and/or facilitate product/technical training for PH sellers Champion market research/lead generation activities Review/execute Supply Agreements Assist in pursuit of new product lines Administrative Tasks Report accurately on the following: Sales variance (standard) Special reporting requirements (as specified by the principal) Conduct Business Review meetings (quarterly, biannually, monthly Sales History review, etc.) Execute transition/rationalization efforts Monitor trade show/conference activities Maintain Principal Management databases Quality: Activities of the position affect quality including quality objectives. Responsibilities and authorities include where appropriate: Initiate action to prevent the occurrence of any nonconformities relating to product, process or quality system, up to and including when necessary stopping production to correct quality problems. Identify and record any problems relating to the product, process and quality system. Document problems, steps taken for resolution and preventative action in CRM software and notifying all parties required. Initiate, recommend or provide solutions through designated channels. Verify the implementation of solutions in areas under your control. Control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected. Perform duties and tasks as prescribed in company policies, procedures and work instructions. Note: The outline of duties is not arranged in order of priority. These duties are not meant to restrict initiative, but rather to describe baseline activities. These duties will from time to time be altered to suit the needs of the company. We are a tobacco free, professional environment.   Location Remote Locations   Position Requirements Education:  Requirements as set forth by supervisor.   Experience: Requirements as set forth by supervisor.   Knowledge/Skills: Intermediate level of expertise in MS Office and Contact Management Software Excellent verbal and written communication abilities Ability to maintain professional conduct that exemplifies the corporate policies at all times, particularly when interacting directly with internal and external customers Ability to handle sensitive information with confidentiality and discretion Detail oriented with strong, accurate clerical skills Proactive problem solver Highly motivated   Physical Requirements: Satisfactory motor skills relevant to position Ability to sit for long periods of time Ability to lift up to 25 pounds   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Exempt   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. To perform this job successfully, an individual must be able to perform each essential job tasks satisfactorily. Palmer Holland is committed to the full inclusions of all qualified individuals and reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.   Travel Requirements   This position is currently not accepting applications. To search for an open position, please go to http://PalmerHollandInc.appone.com

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