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Case Manager 

Open Date 6/30/2022  
Classification Administrative  
Department Student Life  
Exempt/Non-Exempt Exempt  
System Job Title Case Manager  

SUPERVISION RECEIVED: Supervised by the Dean for Community Wellness



POSITION SUMMARY: The case manager partners with clients to identify barriers and set goals for success. The case manager operates restoratively by offering support and accountability to clients facing a variety of challenges, ultimately empowering them to move toward self-sufficiency. The case manager collaborates with many departments including the Counseling Center, Health Center, Accessibility Services Center, and Student Development, which together make up the Community Wellness team. The case manager is a non-clinical role.



  • In partnership with the Dean for Community Wellness, develop and coordinate a non-clinical case management program including the development of standard operating procedures.
  • Cultivate and maintain relationships with campus and community resources related to mental health, housing and financial support, and other social services.
  • Coordinate and implement appropriate interventions and referrals to provide needed support and resources to our community.
  • Serve as a core member of the University's Behavioral Intervention Team.
  • Support individuals who are having difficulty adjusting to the institution or otherwise navigating institutional systems such as financial aid, student accounts, course registration, housing, disciplinary processes, and taking and returning from a leave of absence.
  • Support individuals who are managing challenging psychological or physical health issues.
  • Educate and assist with referrals to medical specialists, community based mental health providers, intensive outpatient mental health programs, and primary care providers.
  • Educate and assist with housing and/or food insecurity in accessing campus and community resources including assistance navigating applications for social services such as Medicaid and SNAP.
  • Educate and assist individuals in accessing community support such as AA/NA/Alanon/Grief Groups and other mental health groups.
  • Educate and assist with logistics related to access to community resources such as scheduling, transportation, payment, insurance, and financial need.
  • Provide case management related to disordered eating in collaboration with Health Center, Counseling Center, Athletic Training, Nutritionist, and others.
  • Educate and assist in psychiatric hospitalization and aftercare planning following hospitalization including communicating with hospital staff and facilitating return to campus meetings.
  • Collaborate with Counseling Center, Health Center, and Accessibility Services Center, among others, to provide continuity of care and follow up for significant and emergency emotional and psychological needs (mental and physical health services, financial support, food insecurity, legal services, etc.).
  • Educate and assist those who are graduating or otherwise leaving the institution in transitioning to long-term support services as needed.
  • Educate and assist individuals on how to navigate insurance, find a provider, make appointments, and basic appointment etiquette.
  • Educate and assist on how to get prescriptions filled locally or through mail order to their campus or local address
  • Plan, coordinate, and implement skill development and resource awareness trainings and workshops for employees and students on a variety of topics including mental health, social service access, financial need and money management.
  • Consult with faculty, staff, and students who are concerned about another member of the community.
  • Develop and maintain a database of referral resources for social service agencies within the local community and facilitate relationships with off-campus agencies and resources to connect individuals to long-term support.
  • Maintain timely and accurate documentation of all case management activities.
  • Maintain the confidentiality of all records in accordance with FERPA and institutional policy.
  • Ensure the University's compliance with federal, state, and local regulations related to functional areas.


ABOUT THE DIVISION OF STUDENT LIFE: The Division of Student Life strives to advance the educational mission of the University by recognizing, affirming, and promoting the development of the whole student in a campus climate that is at the same time challenging and supportive. We do this by asking students and ourselves to always reflect on the following questions: Who am I? How will we learn from each other? What is our responsibility to the world?


Staff in the division commit to the following core values as we carry out our mission:


  • Student Centered: Empower one another to keep students as the focus of all decisions made and services provided by reflecting on the question: "Is this choice in the best interest of Moravian students?"
  • Collaboration: Cultivate intentional, productive and respectful partnerships by reflecting on the question: "How will including others lead to shared success?"
  • Inclusivity: Embrace diversified experiences, perspectives, and values by reflecting on the question: "Are we advancing our commitment to equity and justice in our community?"
  • Community Focused: Modeling compassion and empathy with our community partners by reflecting on the question: "What is our impact on the world?"
  • Transparency: Sustain trust and confidence through open and honest communication by reflecting on the question: "Are we engaging, explaining, and clarifying expectations?"


QUALIFICATIONS: Master's degree in social work, counseling, or related field with 1-3 years experience providing direct one-on-one service is preferred. Bachelor's required. Candidates with experience in higher education as well as familiarity with the Lehigh Valley and related resources are preferred. Demonstrated experience working with individuals from marginalized backgrounds including people of color, first generation students, LGBTQ individuals, international students, and individuals with disabilities. Demonstrated commitment to diversity, equity and inclusion. Exceptional organizational and note-taking skills. Demonstrated experience applying the transtheoretical model of behavior change and motivational interviewing techniques.


TO APPLY: Qualified candidates should attach their cover letter and resume to the online application by clicking "Apply Now". Please attach documents as a PDF file.


Link to our DEI Action Plan:


Deep respect for others is fundamental to the Moravian University community. Moravian University does not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of actual or perceived race, ethnicity, color, sex, religion, age, ancestry, national origin, caste, sexual orientation, gender identity or expression, genetic information, pregnancy, familial status, marital status, citizenship status, veteran/military status, disability status, or any other protected category under applicable local, state, or federal laws.


Concerns regarding all forms of discrimination, including sexual harassment and/or sex discrimination in employment:

Leah M. Naso

Executive Director for Equity & Compliance (Title IX Coordinator)

210 Colonial Hall

Moravian University

1200 Main St.

Bethlehem, Pennsylvania 18018

(610) 861-1529


Concerns regarding gender and equity in athletics:

Rebecca May

Assistant Athletic Director (Deputy Title IX Coordinator)

109 Johnston Hall

Moravian University

1200 Main St.

Bethlehem, Pennsylvania 18018

(610) 625-7791


Concerns regarding the application of Title IX:

U.S. Department of Education

Office of Civil Rights

100 Penn Square East, Suite 515

Philadelphia, PA 19107-3323

(215) 656-8541


Report sexual harassment/sex discrimination online anytime (can be anonymous) at Grievance procedures can be found in the institutional Equal Opportunity, Harassment, and Non-Discrimination Policy at


Please visit to review benefits offered at Moravian University.*


WORK ENVIRONMENT: The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.

The individual is routinely exposed to indoor conditions and outdoor weather and temperature extremes, and moderate noise level.


Pursuant to the ADA, Moravian University will provide reasonable services and accommodation(s) to employees with qualified disabilities in order to perform the essential functions of their employment, except when doing so would be unduly disruptive and/or result in undue hardship to the University. Accommodations are determined on a case-by-case basis through documentation review and an interactive interview process that includes the employee's supervisor. Requests for accommodation or questions about this process should be directed to Human Resources at or 610.861.1527. View the standard physical demands for positions at Moravian University. If this position requires additional or different demands, a Human Resources team member will notify you.


The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.


*Please visit this link to review the benefit eligibility status associated with this position.

About the Organization Moravian University offers students a private education they will not find anywhere else: personal attention and preparation for life with a record of success longer than our nation's history. Located in Bethlehem, Pennsylvania and offering undergraduate and graduate degrees that blend liberal arts with professional programs, Moravian University has been preparing students for reflective lives, fulfilling careers, and transformative leadership in a world of change since 1742. Moravian University is a member of The New American Colleges and Universities (NAC&U), a national consortium of selective, small to mid-size independent colleges and universities dedicated to the purposeful integration of liberal education, professional studies, and civic engagement. Visit to learn more about how the Moravian University focus on education for all prepares its students for life-long success.  
EOE Statement Moravian University is an equal opportunity employer valuing diversity and encouraging individuals from under-represented populations to apply. EOE  

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