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Title

Customer Service Representative  

Description

Essential Functions:

  • Answer inbound calls and occasionally make outbound calls
  • Operate multiple applications, databases, and computer programs
  • Offer superior customer service
  • Active learning and listening
  • Attention to detail
  • Extraordinary communication abilities
  • Punctuality

 

Hours of Operations will be Monday-Friday, 8am-4pm EST.

 

Requirements:

  • High-speed Home Internet Service- Minimum 25 mbps download/upload speed.
  • Hardwired internet connection Required, No WiFi.
  • Must have a quiet, private workspace.
  • Open to residents of TX or FL

 

 
Position Requirements

 

Competencies:

  • Critical thinking – using logic and reasoning to identify strengths and weaknesses of alternative approaches, conclusions, and/or problem resolution ideas
  • Ability to communicate information and ideas in a precise, timely manner
  • Multi-tasking abilities, including time management, problem resolution, and communication
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.
  • Excellent communication skills, both verbal and written
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Bilingual Spanish is a PLUS

 

Work Environment:

  • Remote

 

Physical/Mental Demands:

  • Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

 

  • Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

 

Preferred Education and Experience

  • Highschool Diploma or equivalent
  • Experience with MS Office

 

This job description provides the basic requirements for this role and may include additional functions not listed.

 

An Affirmative Action / Equal Opportunity Employer:

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

 

 

If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.

 

 

If you want to view the“Know Your Rights” poster, please choose your language: English Spanish

 

If you want to view the Pay Transparency Nondiscrimination Provision, please choose your language English Spanish

 
Full-Time/Part-Time Full-Time  
EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law.


If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.
 
Division Corporate  
Exempt/Non-Exempt Non-Exempt  
Location Remote  
Category Customer Service  
Shift Days  
Position Customer Service Representative  
Req Number CUS-22-00001  
Open Date 9/11/2023  

This position is currently not accepting applications.

To search for an open position, please go to http://FHCann.appone.com



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