LOWER ELWHA KLALLAM TRIBE
Lower Elwha Health Department
OVERVIEW: Getting to and from healthcare appointments can represent a barrier to care. The Paratransit Driver represents an important remedy to this barrier. The Paratransit Driver advances the mission of the Lower Elwha Health Department by supporting the transportation needs of our patients who otherwise might not have access to ambulatory care services.
This position includes safe operation of small and large transit vehicles. The ideal candidate will have good customer service skills and the ability to maintain compliance with HIPAA (Health Insurance Portability Accountability Act) and 42CFR regulations and is skilled in supporting transfer or offering ambulation support to patients in need of assistance. This position requires the candidate provide exceptional customer service and interact with the consumers in a culturally sensitive and informed manner. The positon requires the candidate demonstrate exceptional boundaries and support parity between physical, mental and substance abuse patients (parity is the basic idea that mental health and addiction care are covered at the same level as care for other health conditions).
LOCATION: Lower Elwha Health Department
SUPERVISED BY: Clinic Office Manager
POSITION STATUS: Regular full-time non-exempt. This position includes medical, dental, life insurance, retirement, annual/sick leave benefits
SALARY: $17.00 hr.
WORK SCHEDULE: Monday through Friday 8:00 am - 6:00 pm. Hours may vary based on agency needs. Occasional weekends for a scheduled activity.
- Operates tribal vehicle(s) to transport LEKT patients to health and substance use disorder treatment related appointments. This includes transportation out of Clallam County when required for client care.
- Assist passengers when entering and leaving vehicle including wheelchair passengers.
- Communicate access and/or loading problems to supervisor.
- Maintain passenger and vehicle usage records including documentation required for billing submission when appropriate.
- Keep vehicle interior clean. Report any vehicle maintenance concerns to supervisor.
- Maintain an efficient shuttle transportation route and effectively communicate with clients pick up and drop times and locations.
- Submit incident/accident report to supervisor or designee within 24 hours.
- Responsible for keeping updated on all transportation policies and procedures.
- Maintains confidentiality of information on all passengers who are transported.
- Keep the Treatment Program Manager and Patient Service Representatives informed of how to contact you during transports or shuttle routes.
- Maintain high standards of ethical and professional conduct at all times.
- When not transporting, preforms back up reception as needed and assists reception with data entry or light clerical work as needed.
- Preform other related duties as assigned by the Treatment Program Manager which includes assisting other staff when available.
- Attend Lower Elwha Health Department All Staff Meetings and Klallam Counseling Services All Staff Meetings.
- Participate in team drills, codes and promotion and participation of quality improvement activities.
- Adhere to all approved policies and procedures of Klallam Counseling Services, The Lower Elwha Health Department and the Lower Elwha Tribe.
- Other duties as assigned by supervisor.
- Must have current Washington State driver's license and an insurable driving record.
- Must not have any restrictions on their Washington State driver's license. This includes a SR-22 requirement.
- Must have the ability to obtain Paratransit Driver Certification of Completion when offered.
- Must have clean driving and criminal record of at least three years. Applicants must pass a background check and meet DSHS requirements. Applicants must also provide a passing Driver Abstract Report.
- Must pass a new hire employment drug screening as well as periodic testing throughout employment.
- If past drug/alcohol abuse exists must have a minimum of 1 year clean.
- If past client of agency, must not have been a current client in the past year.
- Must have a working telephone or cell phone for contact.
- Must be tactful and respectful to passengers with high regard to confidential matters.
- Must be able to communicate with staff and tribal community.
- Must be able to pass the IHS HIPAA training and sign the Oath of Confidentiality form required by LEKT.
- Must have knowledge or experience using computers, copiers and fax machines.
- Must have a high school diploma or GED.
- Must be able to pass the IHS 'ISSA' Information Systems Security Awareness training and comply with the 'IT' Information Technology Department to gain access to a computer for pertinent emails, communications, actions and updates that all employees receive regularly.
KNOWLEDGE AND ABILITIES:
- Ability to communicate effectively and tactfully with clients and the community.
- Ability to multi-task and assume a variety of roles depending on need.
- Ability to follow instructions and adhere to prescribed routines and practices.
- Ability to establish and maintain effective working and public relationships.
- Ability to comply with department and Tribal policies and procedures.
- Ability to work independently, make decisions, and maintain program goals and priorities.
- Ability to communicate effectively both orally and in writing.
- Ability to pass a criminal background check.
- Working knowledge of the service area required.
- Good knowledge of the safe operations of vehicles and the Washington State Motor Vehicle Laws.
- Ability to document and report transports accurately, correctly and timely.
- Ability to submit accurate, complete transport reports to the Treatment Program Manager.
- Must be able to lift and carry at least 25 pounds and load/unload wheelchair.
- Sitting, standing, stretching or reaching for objects.
- Must be alert, attentive and focus when operating a vehicle.
- Must be able to sit in a vehicle for long periods of time.
- Must be able to comply with the Lower Elwha Klallam Tribe 'Drug-Free Workplace' policies.
- Must be able to comply with the Lower Elwha Klallam Tribe 'Employee Handbook' policies.
CONDITION OF EMPLOYMENT:
This person must be of the conviction that alcoholism and other drug addiction are treatable illnesses and public health problems.
This person must sign an oath or permanent confidentiality covering all client related information.
ATTACHED ADDEDUM #1 Addendum 'Standards of Practice' MUST BE SIGNED.
This position is subject to Indian Preference in hiring.