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Claims/Lost Property Manager 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.  
Open Date 7/5/2022  
Position Claims/Lost Property Manager  
Full-Time/Part-Time -unspecified-  
Exempt/Non-Exempt Exempt  
Category Tax&Flood  
Location Pomona  
Req Number TAX-22-00073  

The Claims/Lost Property Manager reviews, analyzes reports, communicates, and mitigates all claims and lost property losses and risks to LERETA and our customers.

The role establishes priorities and monitors productivity and quality-control standards ensuring Claims/Lost Property functions are performed in accordance with SLA’s. The position promotes best-practice procedures, improves systems and processes, and accomplishes team training initiatives to execute effectively on LERETA’s Business Plan objectives.

Tracking, Monitoring, and Reporting

  • Ensures all loss claims and property losses are logged, tracked, and appropriately monitored by all team members
  • Prepares loss payment authorization and other documentation as required by LERETA, customers, and tax agencies
  • Prepares reports for customers and internal management for weekly/monthly claims and loss reporting
  • Prepares monthly loss reporting analysis for all claims and lost properties and submits to Executive and management within required timeframes

Research and Negotiations

  • Negotiates with third party purchasers to recover lost properties in accordance with company policies, state and local regulations, and customer business rules

Customer Reporting and Service Levels

  • Ensures all penalty claims and lost property claims are processed within LERETA required timeframes
  • Meets or exceeds customer service levels and report ahead of time when service levels are in danger

Analyses and Communication

  • Reviews customer business rules, contractual agreements, and all lost property summary documents for clarity, content, and reasonableness prior to submitting to management for review
  • Ensures the filing of paperwork to claim surplus funds from tax sale proceedings is appropriate and obtains legal representation in areas where needed, and surplus funds warrant the additional expense, upon approval
  • Ensures the proper paperwork is submitted to customer and/or tax agency restoring customers’ interest in lost properties
  • Maintains open communication with management and customer contacts
  • Analyzes trends and make recommendations to maintain and improve performance for all teams across LERETA
  • Works with customers and internal management regarding disputes

Leadership and Management

  • Directs the preparation and execution of corrective documents, such as Quit Claims, Deeds of Trust, and modifications of Deed of Trust for lost properties.
  • Ensures all LERETA and customer procedures are followed at all times
  • Effectively communicates any issues, activities, or changes within the department
  • Provides leadership to the department by effectively planning, controlling, delegating, and improving work activities, motivation, training, encouraging, and supporting employee suggestions for improvements, applying company policies, and by serving as a role model
  • Provides prompt and constructive feedback to team members, as needed
  • Ensures team is provided with appropriate tools and training to effectively perform their job functions

This position will perform other duties as assigned based on the needs of the department.


Core Competencies

  • Analytical - Collects and researches data; uses intuition and experience to compliment data; designs workflows and procedures
  • Design - Generates creative solutions; uses feedback to modify process flows; demonstrates attention to detail
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
  • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
  • Customer Service - Manages difficult or emotional customer (internal and external) situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments and service level expectations
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
  • Written Communication - Writes clearly and informatively; presents data effectively; ability to read and interpret written information
  • Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
  • Knowledge of company operations with respect to real estate taxes, delinquent taxes, tax sales, tax deed sales, and real estate tax foreclosures
  • Knowledge of laws and regulations related to real estate taxes, the issuance of title insurance and of statutory or other requirements relating to the handling of lost properties
  • Ability to deal effectively with customers, company personnel, outside counsel, and persons from whom recoveries are being sought (i.e. third parties). Strong ability to maintain composure in difficult situations and make effective demands for recovery
  • Thorough understand of all aspects of real estate tax service and relationships between departments and functions Ability to operate personal computer and use common office suite software, specifically Microsoft products with heavy use of Excel, PowerPoint, and Access


Position Requirements

Required Education & Experience

  • High School Diploma or equivalent
  • Minimum of three years of direct experience within real estate taxes and/or mortgage tax department
  • Minimum of three years in a supervisory or management role


Preferred Education & Experience

  • Direct experience with real estate tax sales and lost properties


EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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