Created in 1978 by Baron Philippe de Rothschild and Robert Mondavi, Opus One remains committed to realizing our founders' dream of bringing to life one unique wine that expresses the seamlessly blended personality and character of each family. With a great sense of pride in our work to realize this dream, the people of Opus One bring profound dedication and unsurpassed attention to detail in our daily work. We care deeply for the quality of our relationships within the winery, with our trade partners, and with our customers.
The Direct-to-Consumer Coordinator contributes to the global e-commerce business by providing world-class customer service, with prompt customer inquiry resolution, smooth and efficient order capture, review, and processing, and providing website and data management support. The position reports to the Direct Marketing Manager and supports the Direct Marketing departments with cross-departmental collaboration and partnership with external vendors.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
E-commerce Coordination (30%)
Customer Service (45%)
Database Support (15%)
Direct to Consumer Compliance (5%)
Other Support (5%)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Minimum three (3) years customer service experience required, preferably in the wine industry. High School diploma required; College degree preferred.
Knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint), Microsoft Dynamics CRM, ShipCompliant, and Commerce7 preferred; ability to prioritize and meet all deadlines; ability to work quickly and accurately; well-developed analytical, interpersonal, oral, written and problem-solving skills required. Excellent English written and verbal communication skills required, fluency in other languages is a plus. Pleasant, articulate, and courteous phone manner required, including the ability to communicate clearly with customers who do not speak English fluently. Must have proven excellent customer service skills. Excellent communication skills both within and outside of the organization and a positive and enthusiastic attitude are required.
While performing the duties of this job, the employee is regularly required to handle and feel. The employee is occasionally required to move throughout the winery. Employee must be able to remain stationary for periods up to four (4) hours. The employee must occasionally move up to 40 pounds. Specific vision abilities required by this job include close vision.
Employee must be 21 years or older. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Opus One Winery is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.
OUR DEDICATION TO YOU
OUR COMMITTMENT TO SUSTAINABILITY
Opus One Winery is committed to doing its part to ensure a sustainable future and improve the environmental well-being of our community. We will continue to ensure minimal impact by continually evaluating our environmental performance and working to improve our program whenever necessary with integrity and purity of focus.
This position is currently accepting applications.