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Senior IT Support Manager 

About the Organization VeriFacts is a privately held company headquartered in Sterling, IL. We are the national leader of location services, priding ourselves on ethics and professionalism. We're proud to have served the financial industry for over 30 years.

VeriFacts has enjoyed steady growth since our inception and we'd love to have you join our team. Our goal is to provide our employees with great earning potential, incentives, and many benefits. At VeriFacts you'll receive bonuses in addition to competitive wages. Health, dental, and vision insurance is available to you, with VeriFacts paying a portion of your monthly premiums. Some additional perks include a 401K retirement plan, flexible schedules, paid time off, and paid holidays.

Position Senior IT Support Manager  

The Senior IT Support Manager  will start at $50,000 - $60,000 depending on experience and is responsible for installing, configuring and maintaining the company’s computers, IT equipment, networks, operating systems and physical and virtual servers. The Senior IT Support Manager will identify PC Hardware, networks, servers and systems to ensure they are functioning correctly.


Maintain computer network functionality, system software, application software as well as all configuration and functions.

Perform server data back ups and disaster recovery procedures.

Diagnose, troubleshoot and resolve hardware, software or other network and system problems, and identify hardware or software needed for implementation.

Set up, manage and keep track of user accounts, email accounts and virus protection software.

Monitor network performance to determine if changes are required and where future changes will be required.

Plan, coordinate and implement network security measures to protect data, software and hardware.

Train employees on how to use computer systems, MS Office 365 and other relevant applications.

Maintain logs related to network functions and maintenance and repair records.

Attention to and documentation of details.

Position Requirements
  • Bachelor’s degree preferred.
    • The ability to take ownership of all IT related issues.
    • Computer troubleshooting and network administration knowledge
  • Knowledge of network infrastructure, firewalls, routers, switches, operating systems, and data flow designs.
  • Technical Skills including Javascript, Java, VBScript, SQL, SSIS, HTML 4.0, Classic ASP, ASP.NET, AJAX/JScript, C# (CSharp), IIS7
  • Ability to create and manage automated tasks.
  • Exceptional customer and interpersonal communications are required.

This position is currently not accepting applications.

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