DXP/HSE Integrated is looking for a full-time Credit & Collections Analyst to join our team in our downtown corporate office in Calgary, AB.
The Credit & Collections Analyst collaborates within a team to ensure that all Credit & Accounts receivable processes are being followed to mitigate credit risks. This position is responsible for applying the credit policy, while maintaining integrity and client confidentiality to ensure the effective and timely resolution with internal and external stakeholders.
Duties/Responsibilities (but not limited):
- Understanding the client payment processes and implement strategies that effect prompt payment from customers; Uncovers client issues and takes appropriate action to resolve those issues preventing customers from making prompt payment
- Analyze and support credit approval and review processes
- Conduct account research and analysis
- Will be proactive in problem solving and escalating issues to appropriate levels.
- Proactively develop relationships with key internal/external client contacts, gaining recognition as a credit & collection team resource
- Communicate with clients via phone, email and mail regarding billing matters and coordinate with the sales or operations teams to facilitate resolution.
- Proactive review of accounts receivable aging status and follow up with customers for resolution of outstanding accounts while engaging with management over any problems encountered
- Responsible for daily cash application
- Reporting for period ends (additionally for vacation coverage)
Requirements:
- 3-5 years of experience in a similar role, preferably in a small to mid-sized organization with exposure to Canada’s energy sector.
- A credit specialization (FCI or CCP) completed or in progress would be an asset
- Ability to adapt to a dynamic and often fast-paced work environment.
- Excellent organization and time management skills
- Ability to be proactive and work independently in assuming responsibility for managing multiple priorities.
- Positive, enthusiastic demeanor with a passion for customer service.
- Excellent oral and written communication abilities
- Excellent computer skills, including intermediate/advanced experience in MS Excel (Power Query, VLOOKUP’s, Pivot tables).
- Comfortable knowledge of debits and credits as it relates to the GL.
- Ability to establish respect and rapport with team and others
What we offer:
- Medical and dental benefits
- RRSP Matching Program
- Employee Assistance Program
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