Job functions describe the substance and most important responsibilities of the job.
Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests.
Maintain professionalism in problem situations.
Maintain detailed records of discussions with guest, including room accommodations, all meeting setups, food and beverage, transportation, etc.
Create Banquet Event Orders (BEO) for each event including all necessary details
Perform weekly banquet event order meetings with necessary department participation
Facilitate Pre-convention meetings with clients and department managers.
Upsell to improve revenue generation on property.
Be readily available during functions for consultation with client.
Flexible schedule required to accommodate client needs.
Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.
Participate in site reviews.
Conduct exit interviews with clients to solidify repeat business and distribute results.
Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Ability to accurately use various office and accounting software.
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to assist with the design and preparation of statistical reports and presentations as needed.
Ability to accurately report information.
Ability to assist with various accounting department tasks as needed.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.
Professionalism and Style Expectations
These are expected of every associate within StepStone Hospitality, Inc.
3. Personal Effectiveness
Projects and assignments are completed thoroughly, professionally, and with care.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
Understands and communicates the StepStone Mission and Core Values.
Expresses ideas and conveys information clearly, effectively, and professionally.
Actively listens to others.
Conveys company information, decision, or problems to appropriate parties on a timely basis.
Works to resolve disagreements and is respectful of peers and co-workers.