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Title

IT Support Desk Supervisor 

Salary  
Full-Time/Part-Time Full-Time  
Shift First  
Location Boundless Home Office--Central Region  
Position IT Support Desk Supervisor  
Category Information Technology  
Exempt/Non-Exempt Exempt  
Open Date 6/24/2022  
Close Date 7/25/2022  
Req Number INF-22-00020  
Description

Are you an IT Support Desk Supervisor who is passionate about people? Are you looking for a job where you’ll enjoy excellent benefits and the chance to make a difference in your community? Then join the I Am Boundless, Inc. team!

We are a fast-growing nonprofit organization committed to building a world that realizes the boundless potential of all people. For more than forty years, we’ve provided people with intellectual and developmental disabilities and behavioral health challenges the support and services to thrive. Our person-centered approach to care celebrates people for who they are and empowers them to become active participants in the communities where they live, work, and play.

Will you join us? Apply today!

Boundless Benefits
Working for Boundless has many perks. We treat our team like family and offer advantages that allow you to focus, thrive, and grow. Why Boundless?

  • Excellent benefits including no-cost dental, vision, and life insurance
  • A Boundless sponsored $150 deposited into your flexible spending plan
  • 232 hours of paid time off
  • Student loan forgiveness through the Federal Public Service Loan Forgiveness Program
  • Scholarships geared towards professional development and continued education
  • Career growth opportunities

Pay Range: $70,000 - $80,000

What You Will be Doing
We want people to join our team who share our values of love, excellence, respect, empowerment, and well-being. The ideal candidate will be responsible for the day-to-day operations of managing the support desk, which is the first point of contact for all IT issues. While setting organizational standards for customer engagement, this role will ensure customers receive courteous, consistent, and timely service taking ownership of issues and their resolution. The ITSS will proactively monitor application and system performance to ensure high availability and work with vendors and Network Administrators when issues arise. In this role, the ITSS is accountable for monitoring, measuring, and adjusting service level agreements to meet the organization’s needs. The ITSS will be responsible for identifying and pursuing quality improvement initiatives while creating a team that is committed to quality and embraces continuous improvement.

Minimum Education/Qualifications

  • Minimum of 4 years of experience in Information Technology
  • Bachelor's Degree or equivalent combination of education, training, and experience
  • Previous experience leading teams
  • Hands-on experience with help desk and remote management software
  • Excellent written and verbal communication skills
  • Ability to translate technical jargon into non-technical terms
  • Experience with Windows OS and Office products
  • Ability to manage change, high demand, and multiple competing priorities
  • Proven working experience in a management position or relevant experience
  • Knowledge of best practices in service management, such as ITIL

Required Licensure/Experience

  • Certification and/or experience in any of the following: Windows server environments, Cloud applications, Office365, ITIL, Lean Management, Azure Administrator Associate, CISSP, CompTIA A+, VMware
  • Experience in the field of developmental disabilities is a plus

All candidates who have received an offer of employment will be required to undergo a pre-employment background check, drug screen, and health screen as applicable for the role.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

 
Position Requirements  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://IAmBoundlessInc.appone.com



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