Company Overview
DAVACO is a leading turn-key solution provider with more than 30 years of experience supporting the world's leading brands with the development, transformation, and maintenance of their physical sites throughout North America. In collaboration with a diversified base of clients, DAVACO delivers scale, speed, and high-quality solutions that solve tomorrows challenges today.
Services include
Program and project management; Fixture, equipment and graphic installations; Digital signage/digital menu boards; Kiosks and other technology upgrades; Hard and soft-line merchandising; Site, marketing and pre-construction surveys; Logistics and consolidation; Facilities maintenance programs; Special initiatives.
Job Summary
The Assistant Account Manager is responsible for managing incoming customer requests that include email, phone, and electronic submittals. The AAM will triage all requests, assign the appropriate resource for services, and follow the job through to completion.
The AAM is responsible for ensuring key service metrics are maintained for each individual service request, while ensuring transparent and pro-active communication is provided to the customer. The AAM will manage the work with the field resource ensuring the resource understands expectations for the request.
Additional Responsibilities
- Following up on dispatches, updating customer platforms, verifying time on site, requesting proposals and other clerical duties required to resolve completion of work.
- Maintain contact with the customer as a key point of contact, providing support on issue escalation.
- Running & managing customer reports to provide leadership oversight and with your peers on the program to ensure overall customer expectations are met for all services rendered by the team.
- Ability to manage 5+ dynamic clients.
- Managing 100+ requests a month.
- Ability to communicate effectively across dynamic teams in the field and in office.
- Ability to maintain a calm composure and high level of customer service while working through conflict resolution with customers, vendors & internal teams.
- Ability to handle frequent stressful situations and tense deadlines.
- Ability to manage multiple competing priorities to ensure the best interests of Davaco, the Client and your team are met.
- Maintain Key Performance Indicators for your customers.
- Maintain key field relationships to ensure you are a conduit for fast and effective communication from the field to our teams and ultimately the client.
- Ability to deliver a high level of customer service through your teams and build client relationships.
- Display urgency in response & action to meet internal and external customer needs.
- Play an active role in supporting the growth of customers through excellent customer service delivery, execution & cost avoidance.
- Focus on teamwork to achieve goals & work well with co-workers.
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