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Title

Field Service Engineer - Baltimore & DC 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Field Service - Global  
Description

SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.

At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.

Life at Sciton:

At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:

  • The support, recognition, and room to grow their careers within Sciton.
  • Empowerment to develop their creative genius and encouragement to be lifelong learners.
  • Incentives for creativity and innovation across the organization.

The position requires 75% travel in Baltimore & DC, and reports to the Director of Global Services and works with the Global Service Team.

In this role, you will:

  • Install, service and maintain medical laser systems; Nd :YAG , Er:YAG and intense pulsed light.
  • Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Sciton customers.
  • Use your extensive technical troubleshooting and customer support background to provide front line support to Sciton customers encountering technical problems.
  • Respond to service requests and ensure on-site repair within 48 hours.
  • Ability to manage and assist in the shipment of service parts to customer sites.
  • Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems.
  • Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures
  • Build trust with customers by ensuring integrity and accountability.
  • Partner with cross-functional Sciton departments to ensure comprehensive, coordinated, and effective communication and support approaches
 
Position Requirements

Essential Requirements:

  • Knowledge of optics, electronics, cooling systems, power supplies and laser systems
  • Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
  • Proficiency in the Microsoft Office suite required.
  • Prioritization and multi-tasking skills required.
  • Excellent communication, customer interaction and phone interaction skills required.

 

Work Experience and Education:

  • Bachelor’s or Associate degree in Electronics, Laser Technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting/technical support/ customer service/dispatch experience.
  • Medical devices experience a strong plus

 

What Sciton offer you:

  • Competitive health benefits
  • Retirement
  • Income Protection
  • Time off
  • Professional Development
  • Stock Options
  • Discounted Programs
  • Reward Programs

 

 
Full-Time/Part-Time Full-Time  
Position Field Service Engineer - Philadelphia and DC  
Location Philadelphia DC Maryland Virginia  
About the Organization

SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.



At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.



Life at Sciton:



At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:

• The support, recognition, and room to grow their careers within Sciton.

• Empowerment to develop their creative genius and encouragement to be lifelong learners.

• Incentives for creativity and innovation across the organization.

 

This position is currently not accepting applications.

To search for an open position, please go to http://ScitonInc.appone.com

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