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Title

At Your Service Agent 

Description

The Delta Hotels Orlando Celebration is currently seeking a dynamic, experienced and motivated individual for the position of At Your Service Agent at our StepStone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills; a strong proficiency in multi-tasking with prior hotel experience a plus.

The responsibilities of the At Your Serivice Agent include but are not limited to:

  • Provide information on all inquiries pertaining to hotel room features, hotel services, property amenaties, and local areas of interest including shopping, dining, entertainment, and travel directions.
  • Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
  • Receive and Transmit messages using all communication avenues accurately
  • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Engineering, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
  • May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
  •  Assist guests with accessing internet and guestroom entertainment.
  • Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language, and answer telephones using appropriate standard greeting.
  • Develop and maintain positive working relationships with others, and support team to reach common goals.
  • Ability to scrupulously follow all StepStone and hotel policies and procedures.
  • Perform other job duties as requested.
 
Exempt/Non-Exempt Non-Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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