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Banquet Captain 


SUMMARY Acts as a lead in the daily organization of servers and bartenders ensuring efficient and friendly service. Ensure the quality delivery and execution of large dinners, receptions and events that require food and beverages, including supervision of correct table placement, decoration, food presentations, and satisfactory guest service. Liaison with chefs, cooks, event coordinators or hosts. All functions will be performed within the guidelines of the MCNC/River Spirit Casino Resort policies and procedures.
1. Greet & welcome all guests in a courteous and professional manner, assisting with needs or concerns.
2. Communicate closely with management to ensure client expectations are met.
3. Ensure successful execution of all banquet events by supervising day-to-day activities and pre- and post-event, and instructing banquet and related staff to promote teamwork and quality service.
4. Assign duties to banquet staff to ensure all banquet events are carried out efficiently and function smoothly, including ensuring uniforms or other details are executed correctly.
5. Compute event checks at the end of each business day and fill out captain’s report.
6. Assist management in orienting and training new banquet staff.
7. Ensure guest requests and complaints are handled in a prompt and courteous manner.
8. Conduct pre-function meetings with scheduled staff to review all pertinent information.
9. Inspect event rooms, table and bar set-ups, buffet tables, receptions and coffee breaks for cleanliness
and proper layout.
10. Attend BEO meetings with key catering, banquet and culinary staff to review upcoming events to discuss menus, delivery times, amounts and arrangements.
11. Ensure proper storage of inventory and equipment; maintain standards of health, safety & sanitation.
12. Minimize misuse and breakage of china, glassware, linen and other supplies.
13. Ensure equipment to be used is operational and clean before and following each event.
14. Conduct weekly inventory and ordering of supplies based on event needs.
15. Must be able to communicate effectively with guests and co-workers.
16. Perform other duties, as assigned.

Position Requirements

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.
SUPERVISORY/MANAGEMENT AUTHORITY This position may have Supervisory responsibilities, including providing instructions or supervision of staff.
EDUCATION High School Diploma or GED equivalent is required.
EXPERIENCE Min. 1 year exp. in banquet operations in a supervisory role is required. High-end and high-volume Casino Hotel Resort banquet experience preferred; and/or combination of education & experience.

Gaming License Must obtain and maintain a gaming license.  
Full-Time/Part-Time Full-Time  
Number of Openings 1  
Req Number FOO-22-00002  

This position is currently not accepting applications.

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