Ensure that details are followed from the banquet event order (BEO).
Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
Ensure that the banquet area is maintained in a clean, organized, and safe condition.
Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area.
Always be present in room and greet guests upon arrival.
Immediately relay guest compliments or complaints to management.
Submit maintenance requests to the engineering department for broken or damaged equipment.
Assist staff with room set ups, food service, and clean up when necessary.
Maintain StepStone and hotel standards of food, beverage, and quality guest service.
Ensure guest satisfaction by delivery of an exceptional product.