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Title

Electronic Banking Customer Support 

EOE Statement First National Bank Bemidji is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply.

It is the policy of First National Bank Bemidji to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, First National Bank Bemidji will provide reasonable accommodations for qualified individuals with disabilities.
 
Description

POSITION SUMMARY

This position serves both internal and external customers and every effort should be made to do so whenever the opportunity presents itself.

This position does not involve direct day to day supervision of employees.

Confidentiality of customer information cannot be overstated. It is expected that all customer information be kept in the strictest confidence. We must do whatever it takes to ensure that our relationships with the public are not jeopardized.

This position is primarily responsible for responding to electronic banking and card program internal and external inquiries.

SKILLS & ABILITIES

  • Capability of exercising good judgment
  • Possess excellent customer service skills
  • Ability to communicate professionally and effectively with customers and employees, both in person and on the telephone
  • Possess strong work ethic and ability to set and meet deadlines; self-motivated
  • Enthusiastic about technology and the convenience it creates
  • Ability to work professionally and effectively with multiple departments, using a team approach
  • Exhibit a high degree of oral and written communication skills
  • Exhibit a high degree of detail-orientation

DUTIES & RESPONSIBILITIES

  • Gain knowledge of the various electronic banking services offered, including how each works, and their capabilities and benefits
  • Provide assistance and troubleshoot customer and staff inquiries for electronic banking, debit cards and card program products and services
  • Pull daily and monthly electronic banking reports including but not limited to: mobile banking limit tracking, rejected mobile deposit tracking, online banking reporting
  • Process daily Paperless Item Module (PIM)
  • Test new and existing electronic banking and card program products, as needed
  • Gather feedback from employees and customers related to electronic banking and card program products
  • Ensure backups for the position are properly and thoroughly trained
  • Attend required staff meetings
  • Follow security procedures
  • Support a diverse and inclusive culture
  • Abide by all policies, procedures, and expectations set forth in the Employee Manual or requested by management
 
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location First National Bank of Bemidji  
Salary Range  

This position is currently not accepting applications.

To search for an open position, please go to http://TheFirstNationalBankofBemidji.appone.com




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