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Title

Student Receivables Coordinator 

About the Organization OUR MISSION

Geneva College is a Christ-centered academic community that provides a comprehensive education to equip students for faithful and fruitful service to God and neighbor.



Geneva College is a Christian liberal arts college in the reformed tradition located about 50 miles north of Pittsburgh. Founded in 1848 by the Reformed Presbyterian Church of North America, Geneva has majors in both liberal arts and pre-professional programs, and offers both undergraduate and graduate degrees. Geneva's faculty provide a challenging education that prepares students for careers, for further education, and for life. In all fields of study, students are challenged to explore the implications of the Christian faith on their discipline. Geneva has approximately 1,350 students enrolled in its various programs taught by its faculty of nearly 70 members. The college seeks to prepare students to serve Christ and the world in all areas of society, including work, family, and the church. Geneva is a founding member of the Council of Christian Colleges and Universities (CCCU).

 
Position Student Receivables Coordinator  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location Beaver Falls - Staff  
Number of Openings 1  
Salary Range:  
7.65% FICA  
Benefits offered?  
Description

Summary of Responsibilities: The Student Receivables Coordinator provides superior student-friendly customer service to students and parents on all aspects of student account collections and cashiering. The person in this role will assist in providing helpful information to students and parents regarding payment plan options, financial aid awards, billing and other student account matters. The Student Receivables Coordinator reports to the Student Accounts Manager and is a member of the Business Office Team.

 

Essential Responsibilities: (These essential responsibilities are those the individual must be able to perform unaided or with the assistance of reasonable accommodation.)

  1. Customer Service
    1. Respond within 24 hours to students, parents, faculty, and staff in person, on the phone and via email or written correspondence to resolve student account problems and facilitate solutions to their concerns and issues regarding payment.
  2. Nelnet Payment Plan Administration
    1. Coordinate setup and implementation of payment plan systems in collaboration with the Student Accounts Manager
    2. Assist in payment plan management, helping students and parents understand the details and deadlines for payment plans
    3. Monitor and review payment plans to assure correct plan and balances have been selected
    4. Create clearing Nelnet group for recording payments
  3. Student Cashiering Services
    1. Receipt payments to student accounts including tuition payments, tuition/room deposits, enrollment deposits, fines, and several other student-related payments
    2. Balance cash drawer and create bank deposit
    3. Process outside aid disbursements/deposits in collaboration with Student Financial Services staff
    4. Process all student-related non-sufficient funds (NSF) checks
    5. Provide customer service and information related to 1098-T and health insurance questions and resources
    6. Provide support for and process payments through Flywire for international students
    7. Ensure accurate & timely recording of payments/receipts, including accurate year/term, to ensure all information is captured upon processing of payments/receipts as required for timely filing of Form 1098-T
  4. Collection Agency Liaison
    1. Identify and follow up on delinquent accounts through phone calls, letters, etc. Work closely with collection agency to collect overdue accounts.
    2. Identify accounts to be written off
    3. Contact programs and departments about students with past due balances, when appropriate, while maintaining strict confidentiality
    4. Assist students and parents with questions and problems on payment options and policies
  5. Manage Student Accounts Receivable Holds
    1. Develop communication plan, processes, and training for managing past due accounts in partnership with the Student Accounts Manager
    2. Coordinate with college staff for support in resolving issues throughout billing process and provide training on billing timeline and systems, in accordance with College Student Account Policy
    3. Monitor and set student account receivable holds and override holds in specific circumstances
    4. Review transcript and readmission requests for holds or outstanding balances
  6. Other Duties
    1. Process parking permits in collaboration with Campus Security, oversee payment process, and receipt payments
    2. Maintain current knowledge regarding applicable collections and student privacy regulations such as FERPA and document policies and procedures accordingly
    3. Assist in answering general questions and connect students and parents with appropriate staff members as needed
    4. Assist Student Accounts Manager with Perkins Loan processes
    5. Assist with Unclaimed Property
    6. Attend department and organizational meetings.
    7. Other duties as assigned.
    8. Assist in month-end close and year-end audit to ensure compliance with regulatory requirements.
 
Position Requirements

Exhibits behavior that is consistent with and supportive of Geneva’s mission, vision, core values, and standards of conduct:

  1. Geneva Mission Statement: Geneva College is a Christ-centered academic community that provides a comprehensive education to equip students for faithful and fruitful service to God and neighbor.
  2. Vision Statement: Geneva College will inspire students to integrate faith in Christ into all aspects of life in the real world, and to serve faithfully within their callings for Christ and Country.
  3. Core Values:
    1. Serve with grace
    2. Pursue Godly wisdom
    3. Foster academic strength
    4. Engage culture faithfully
    5. Inspire vibrant hospitality
    6. Honor one another
  4. Standards of Conduct: Employees of Geneva College will affirm upon hire, and annually thereafter, their promise to abide by the College’s Standard of Conduct Policy. All employees must conduct their personal affairs so there can be no opportunity for unfavorable reflections upon the Christian beliefs and mission of the College, either expressed or implied. It is expected that employees will conduct themselves in a manner consistent with biblical standards, values, and character. These standards of personal conduct do not apply to family members and/or friends of the employee.

 

Job Requirements:

  1. General: Individuals must possess the knowledge, skills, and abilities listed or are able to explain and demonstrate that they can perform the essential responsibilities of the job, with or without reasonable accommodations in order to safely perform the essential responsibilities of the job.
  2. Physical: Must be able to perform the following: talking, hearing, and seeing. Must have sufficient manual dexterity to be able to operate all office equipment including, but not limited to computers, fax machines, copy machines, modems, and telephones.
  3. Confidentiality: Individuals must recognize that management of data, including personal information, grades, budgets, programs, and policies is necessary to the operation of the College. Such information must be kept private and confidential for the protection of the College and to obey Federal and/or State laws. Should there be doubt as to whether a certain matter is to be protected, it should be discussed with your supervisor before making a disclosure.
  4. Mental: Must be able to reason, analyze, prioritize, conceptualize, make judgments, and solve problems.

 

Qualifications:

  1. Minimum:
    1. Education/Certification: Associates degree in accounting, business administration or related field
    2. Experience: Two years of experience in collections or student financial services related field
    3. Skill/Abilities: Strong student friendly customer service attitude and attention to detail with the ability to manage multiple processes simultaneously.
    4. Christian Commitment: Eligible candidates must be a thoughtful and articulate Christian and an active member of a Protestant evangelical church. Preference will be given to candidates who support and have an articulate understanding of the Reformed faith. The individual must understand and support the College’s “Foundational Concepts of Christian Education” by expressing an evangelical Christian profession of faith and demonstrate the ability to integrate a Christian perspective in their work.
  2. Preferred:
    1. Education/Certification: Bachelor’s degree in Business Administration or a similar field
    2. Experience: Two to four years experience in collections or student financial services related field
 
EOE Statement Geneva College does not discriminate in hiring or in terms and conditions of employment based on an individual's race, color, sex, age, disability or national origin. As a Christian college rooted in the evangelical and Reformed tradition and governed by the Reformed Presbyterian Church of North America, compliance with Geneva's Christian views is considered a bona fide occupational qualification under Sections 702 & 703 of Title VII of the 1964 Civil Rights Act as amended, and will have a direct impact on employment consideration.  

This position is currently not accepting applications.

To search for an open position, please go to http://GenevaCollege.appone.com



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