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Title

Customer Service Representative (Remote) 

About the Organization 2ND ADVENTURE GROUP (2AG) - Brownells, Crow Shooting Supply, AR15.com, Big Springs

At 2nd Adventure Group, we Empower the Spirit of Independence and Adventure. Our passion is connecting gunsmiths, firearm enthusiasts, collectors, hunters, competitors, and protectors with products that outfit and enhance their spirit of independence and adventure.

2AG brands are aligned to empower people to be inspired, educated, and outfitted for a lifetime of enjoying outdoor experiences and adventures. We believe the spirit of independence and adventure is a mindset - in the office, on the range, in the field or with your family. It is the foundation - and reason - for everything we do. Our companies include:

• BROWNELLS - the preeminent all-things-firearms company in the world. Founded in 1939 in Montezuma, IA, Brownells' storied history of connecting firearm and firearm accessory manufacturers with freedom-loving customers is unrivaled.
• CROW SHOOTING SUPPLY - our national wholesale distributor of firearms, ammunition reloading components and shooting accessories. We proudly serve retail gun shops, major sporting goods stores, gun clubs, shooting ranges and government agencies.
• AR15.COM - the world's largest online firearm community, proud to be the gathering place for firearm enthusiasts of all types.
• BIG SPRINGS SHOOTING COMPLEX - our premier shooting/hunting facility for law enforcement agencies, shooting clubs/camps, youth groups, private citizens, and 2AG EMPLOYEES!

OUR VALUES
• R.I.C.H. (Respect, Integrity, Courage, Honesty)
• Power of the Platform (collectively leveraging our unique brands)
• Purpose Driven Performance
• Relentless Creativity & Innovation

WHY ADVENTURE WITH US
Put simply, our adventure is fun! If working in a fast-paced, hobby-based business where growth and exploring new frontiers every day excites you, then WE WANT YOU!  
Division Brownells  
Full-Time/Part-Time Full-Time  
Description

Adventure Summary

The purpose of the position is to provide quality service to Brownells customers by professionally and accurately processing customer orders, and to ensure that customer questions are answered correctly, courteously, and in a timely manner.

Benefits You Will Enjoy

  • Competitive Salary
  • Generous Paid Time Off
  • Health, Dental, and Vision packages to fit your needs
  • Additional voluntary supplemental insurance plans
  • Fully vested 401(k) company match
  • Tuition Assistance Program
  • Career Pathing Program
  • “At cost” employee discount
  • Opportunity to work alongside people who are passionate about adventure and the outdoors!

What You Will Do

Main Duties & Responsibilities:

  • Receive inbound phone calls from customers, on average 75+ calls per day with a moderate level of proficiency
  • Direct customer calls to the correct specialty team/function
  • Respond to remote chats with a moderate level of proficiency
  • Respond to emails and faxes with a moderate level of proficiency
  • Research and follow up on customer inquiries such as pricing, inventory, delivery status, returns and exchanges
  • Participates in product campaigns by offering customer special values when announced
  • Understanding of industry regulations and ability to apply to customer interactions
  • Works with multiple departments to resolve customer issues, including but not limited to Accounting, Purchasing, Marketing, Retail, and Fulfillment
  • Adds new customer information into the database and ensures customer orders are placed accurately
  • Occasionally works on special projects as assigned by Contact Center Manager
  • When working remotely, ability to provide adequate internet speed and a quiet, professional, and ergonomic office space free from distraction and/or frequent interruptions

What You Will Need

Education & Experience

  • Must be at least 18 years of age
  • High school diploma or equivalent required, Associate degree preferred
  • 1+ year call center experience or similar customer service role required, or equivalent education

Knowledge & Skills

  • Ability to communicate professionally both verbally and in written form to internal and external customers
  • Proficient in Microsoft Excel, including data entry, highlighting, sorting, saving or ability to become proficient within 60 days of hire
  • Proficient in Microsoft Teams, including attending meetings, sharing screen, accessing Channels and navigating files, answering calls, responding to chats or ability to become proficient within 60 days of hire
  • Ability to effectively use multiple web-based programs, with expectation to become proficient within 60 days of hire
  • Desktop computer skills required, ability to navigate multiple screens and software programs
  • Ability to accurately type 45+ words per minute on a computer keyboard
  • Basic understanding of Brownells products and website is a plus

Physical Demands

Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met.

Physical Hazards – Health and Safety Concerns

  • General office environments
  • Ergonomics

Where You’ll Be Located

Remote/Hybrid work arrangement

Live Your Adventure!

Brownells is a subsidiary of 2nd Adventure Group. At 2nd Adventure Group, our mission is to provide a platform to connect people with their passions. Our brands are aligned to empower people to be inspired, educated, and outfitted for a lifetime of enjoying and sharing the spirit of adventure. Our sister companies include: Crow Shooting Supply, Sinclair International, AR15.com, W.L. Baumler Co. and Big Springs Range Complex.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. In addition, the employer may consider whether the individual applying for or holding the position is qualified. There are two steps involved in this determination. The first concerns whether the applicant or current employee satisfies the prerequisites for the position. The second step involves whether or not the person can perform the essential functions with or without reasonable accommodation.

 
EOE Statement Brownells, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, creed, color, religion, national origin, physical or mental disability, protected veteran status, age, genetic information, marital status, pregnancy, sexual orientation, gender identity or any other characteristic or status protected by law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@brownells.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.  

This position is currently not accepting applications.

To search for an open position, please go to http://crow.appone.com



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