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Title

Patient Care Coordinator (646) 

About the Organization The Hancock Physician Network is a group of experienced physicians specializing in internal medicine, family practice, OB/GYN, pediatrics, pulmonary medicine, and behavioral health. We provide the highest-quality care-with kindness and professionalism-to the patients and families we serve.



Our Mission is to improve the health of patients and families in the communities we serve with respect, integrity, and clinical excellence.  
Category Clinical Management - 8216  
Description

Position Purpose: The Patient Care Coordinator is responsible for understanding, developing, initiating, and tracking care coordination strategies and activities for identified patient populations. Coordinates with clinical practice teams through all phases of the care continuum.

PREREQUISITE SKILLS:

  • Demonstrated communication skills to effectively communicate with management, providers, and patients.
  • Operational knowledge of telephones, fax machines, postage machines, and other office equipment.
  • Demonstrated ability in handling patient confidentiality.
  • Ability to work with peers in a team situation and create a positive work environment for team members.
  • Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology.

Essential Functions:

The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.

Competencies:

Demonstrates the following competencies:

  • Demonstrates professional/appropriate dress, verbal and non-verbal communication skills, and effective written communication skills
  • Understands HIPAA guidelines and regulations, acknowledges patient rights
  • Stands as a patient advocate, with appropriate empathy, resolve and respect in communication and actions with patient and family. Recognizes opportunity for improvement regarding patient concerns.
  • Demonstrates continual learning, utilizes evidence based practice to affect change.
  • Cultivates effective partnerships and collaborations with providers
  • Understands IT resources
  • Appropriately delegates to ensure optimal operational workflow

Attitude/Customer Competencies

  • Caring, compassionate, and approachable in all customer contacts
  • Privacy – respects customers’ right to privacy and modesty
  • Confidentiality – maintains customers’ confidentiality
  • Telephone etiquette – speaks so that customers hear a smile
  • Appearance – takes personal ownership in appearance and that of work environment
  • Initiative – takes necessary steps to fix problems immediately
  • Providing Direction and Customer Acknowledgment – provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs
  • Timely service – recognizes that customers’ time is very valuable; provides them with prompt service
  • Customer information/education – provides customers with the best information needed to make informed choices

Relationship Competencies/Work Group Competencies

  • Demonstrates advocacy, respect and truth telling
  • Demonstrates accountability for own actions
  • Demonstrates ability to respectfully address interpersonal conflicts
  • Takes initiative to help others
  • Demonstrates a learning attitude toward solving problems
  • Demonstrates openness to change and new learning
  • Reports to work on time and has regular attendance
  • Adheres to practice defined dress code
  • Attends Staff meetings

Ethical Decision-Making

  • Respects the needs, expectations and rights of all individuals
  • Advocates the rights of all to a safe environment
  • Uses sensitivity to cultural diversity to guide decision-making

Performance Improvement

  • Identifies work processes and strives to reduce cost and increase satisfaction
  • Identifies customers and demonstrates understanding of customers’ expectations
  • Actively works to increase satisfaction of all
  • Monitors customers’ satisfaction
  • Takes active role in department process improvement efforts; demonstrates understanding of outcomes
  • Demonstrates an understanding of responsibilities
  • Demonstrates diagnostic thinking/reasoning
  • Utilizes feedback from peers, supervisor, customers to drive performance and behaviors
  • Prioritizes workplace safety
 
Position Requirements

Required Experience: Minimum of two to five years of experience in a designated care/case management role.

Required Education: Master’s degree in social work from an accredited school of social work or Nursing degree from an accredited nursing school preferred, or equivalent degree.

Required License: RN or LCSW licensed in the State of Indiana or equivalent as needed for degree. CPR required.

 
Full-Time/Part-Time Full-Time  
Shift Days  
Sign-On Bonus  
Position Patient Care Coordinator (646)  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Open Date 6/24/2022  
Location Clinical Management  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://HancockPhysicianNetwork.appone.com



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