JOB TITLE: Operations Coordinator
ACCOUNTABILITY: This position is accountable to the Program Coordinator.
Coordinate all residents' "outside" programming to include obtaining releases and records, and setting up all outside appointments including transportation.
Provide overall continuity of staff responsibilities when Program Coordinator is unavailable.
Supervise residents on assigned shift, reinforcing recovery goals, providing emotional support and managing problem situations as they arise.
Answer phones, direct calls, take messages as assigned.
Intervene in crisis situations, relying on the Program Coordinator in emergencies.
Educate residents in effective communication, group and problem-solving skills, through structured activities and interactions during unstructured times.
Document residents' interactions and progress in the program according to established policies and procedures.
Order and maintain supplies for the general functioning of the house.
Communicate pertinent resident information to the appropriate staff.
Do all pertinent intake and discharge paperwork as assigned by the Program Coordinator.
Keep updated inventory of supplies.
Participate in team meetings and in-service activities as assigned.
Maintain regular and reliable attendance.
Perform all other duties as assigned by the Program Coordinator.
High school diploma or equivalent.
One year correctional client experience or completion of 24 credit hours of schooling in a criminal justice program or closely related human services program preferred.
Must be able to work under stress and meet established goals and timetables.
Must be able to take direction and work well with a team.
Good written and verbal communication skills.