VP Small Business Lending Office
Commercial Banking
The VP Small Business Lending Officer position is responsible for making a valuable contribution to the bank's small business lending sales and business deposit growth.
Key responsibilities include new business development, customer contacts, quoting/developing lending proposals (with an emphasis on Small Business Administration, 'SBA') loans, customer relationship management, contributing to marketing/lead generation and assisting with deposit growth.
Results
Sales Goal Performance 35%
1. • Achieve goals and objectives set for small business lending close rates and new business volume
2. • Achieve goals and objectives set for small business lending and deposit growth
3. • Contribute to bank's marketing activities to generate leads for our sales process
4. • Create and develop small business lending relationships through networking, cold calling, and other sales methods
5. • Service and expand existing relationships through calling efforts and contact management activities
6. • Stay current on bank products and services with emphasis on small business lending
Small business lending Deliverables & Loan Proposals 15%
1. • Deliver accurate monthly and quarterly projections for anticipated new small business lending volume
2. • Respond promptly to all small business lending opportunities and requests from customers and prospects
3. • Consistently follow up on bank product offerings made to prospects
4. • Gather and analyze basic financial and background information through meetings with small business lending prospects
5. • Determine prospect's credit worthiness and debt repayment capabilities
6. • Prepare loan proposals with specific loan terms consistent with Bank's policies and procedures to discuss with loan prospects
7. • Upon acceptance of loan proposal by a prospect will perform, in conjunction with the bank's credit analysts, sufficient due diligence to make loan recommendation to management
Small business lending Closing Management 15%
1. • Address customer questions and concerns, document the conversations and take appropriate action to overcome issues and list in the Complaint Tracker with resolution
2. • Review and sign commitment letters, loan documentation, and other relevant documents, as required
3. • Review attorney prepared loan documentation for completeness and conformity to the bank's policies and procedures
4. • Make loan presentation to loan committee when appropriate
Customer Contacts 10%
1. • Achieve goals and objectives set for number, type and frequency of customer contacts
2. • Maintain an accurate record of customer contacts and calls in CRM system, including valuable notes to assist our sales process across all channels
3. • Generate accurate expense reports and lists of new and/or potential contacts in their market area
4. • Assist with customer presentations and on-site customer visits and invite business partners as needed
5. • Provide support to business partners and use analysis to discover the cause and effect of specific problems
6. • Address customer questions and concerns, document the conversations and take appropriate action to overcome issues, list in the Complaint Tracker with resolution
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