Client Services Application Specialist  

Category Business Support  

The Client Services Application Specialist is responsible for the provision of high-quality client support and service. Responding to and resolving inquiries, educating and training clients on products and services, analyzing and reporting on client information and identifying opportunities for service enhancement.


  • Train and educate dealers on the utilization of software programs and full website functionalities
  • Assist users in the understanding of reports and data
  • Troubleshoot and resolve any identified client errors or bugs
  • Log and track application issues and gather all required information
  • Load OEM files into the application
  • Escalate bugs or issues to internal groups, including development teams, account configuration teams and product teams
  • Conduct year over year financial statement enhancements, platform changes and updates
  • Troubleshoot financial statement submission issues
  • Perform regular quality assurance activities
  • Translate report and FS labels
  • Implement new dealerships and OEMs based on provided information
  • Create projections for new fiscal or calendar years
  • Create client mock-ups and associated reports
Position Requirements


The following education, experience, competencies and behavioral skills are needed to perform this job successfully:

Education, Experience and Requirements:

  • Previous experience in a client or customer service role, preferably in the automotive industry
  • Education or certifications in accounting, software or finance an asset
  • Knowledge of basic accounting principles
  • Basic competency in Microsoft Office, including Excel
  • Written and spoken competency in French an asset

Key Skills and Accountabilities:

  • Strong communication skills, both written and verbal
  • Ability to work independently while following established procedures and policies
  • Proactively anticipate, troubleshoot and resolve errors and issues
  • Deepen and strengthen client relationships and establish trust
  • Identify activities, processes and opportunities to improve the client experience
  • Ability to adjust priorities and handle time wisely in a fast-paced environment
  • Diffuse and manage situations and discussions
  • Provide detailed and accurate information to clients, colleagues and leaders
  • Work collaboratively with diverse teams
  • Think creatively and resourcefully across interactions with various groups
Full-Time/Part-Time Full-Time  
Position Client Services Application Specialist  
Exempt/Non-Exempt Non-Exempt  
Open Date 6/15/2022  
Location Moncton, New Brunswick  

This position is currently not accepting applications.

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