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Title

Health Information Representative & Registrar (692) 

Category Health Information Services - 7180  
Description

JOB SUMMARY:

  • Responsible for assisting patients in use of Hancock Health's HealthConnect patient portal.
  • Responsible for processing release of information requests.
  • Responsible for assisting peers when asked.

QUALIFICATIONS:

JOB SPECIFIC CORE COMPETENCIES:

  • Aptitude for detail and accuracy.
  • Ability to work unsupervised.
  • Safeguards the privacy of all medical information.
  • Answers the telephone within two rings with a 'customer service attitude'

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Assists customers and patients in release of information requests.
  • Assists patients with use of patient portal.
  • Answers the telephone within two rings with a 'customer service attitude'.
  • Provide technical assistance and support for incoming queries and issues related to the patient portal (in-person or over the phone).
  • Respond to email messages for customers seeking help with the portal.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Scans and logs release of information forms daily.
  • Safeguards the privacy of all patient information.
  • Retrieval of documentation from appropriate location.
  • Assists in assignment of volunteer responsibilities.
  • Demonstrates ability to embrace and adapt to change.
  • Regularly initiates ideas to improve the efficiency and processes of the department in a positive and productive manner by participating in at least 90% of the annual department meetings.
  • Displays and maintains a 'customer service attitude' which promotes good guest relations to patients, visitors, practitioners, and co-workers.
  • Aptitude for detail and accuracy.
  • Excellent oral and written communication skills.
  • Good listening skills.
  • Successfully engage patient to understand the benefits of the portal.
  • Organized and neat.
  • Evidence of good grooming and professional conduct.
  • Initiative.
  • Ability to work independently as well as part of a team.
  • Other duties as assigned.

EXPECTED BEHAVIORS:

  • Attention to detail.
  • Multi-tasking.
  • Team player.
  • Confidentiality/Privacy/HIPAA.
  • Critical thinking skills.
  • Flexibility.
  • Customer Service.
  • Phone Etiquette.
  • Computer Skills.
  • Timely service.
 
Position Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High School graduate or equivalent. Previous healthcare experience preferred. Bachelor’s degree preferred.
  • English grammar.
  • Previous EMR experience
  • Experience in computer operations.
  • Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.
 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Sign-On Bonus  
Exempt/Non-Exempt  
Position Health Information Representative & Registrar (692)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 6/10/2022  
Location Hancock Regional Hospital  
About the Organization YOUR HEALTH IS OUR LIFE

Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.

A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.

OUR MISSION
To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.

OUR VISION
To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.

OUR VALUES
Exceptional | Honorable | Devoted | Reliable | Kind  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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