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Client Support Coordinator 


Turning Point Community Programs is hiring a Client Support Coordinator at our TSS Santa Rosa Program. Turning Point Community Programs (TPCP) provides integrated, cost-effective mental health services, employment and housing for adults, children and their families that promote recovery, independence and self-sufficiency. We are committed to innovative and high quality services that assist adults and children with psychiatric, emotional and/or developmental disabilities in achieving their goals. Turning Point Community Programs (TPCP) has offered a path to mental health and recovery since 1976. We help people in our community every single day – creating a better space for all types of people in need. Join our mission of offering hope, respect and support to our clients on their journey to mental health and wellness.


Under the administrative supervision of the Clinical Team Leader or Program Director, this position is responsible for providing psychosocial, rehabilitation and recovery-oriented services for adults.


This is an at-will direct service position within a program. The position works in collaboration with treatment team to assess needs of mental health clients and support them in achieving mental health goals.


The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

  • Assists assigned clients to identify and progress toward achievement of client chosen goal.
  • Advocates for clients in all areas of treatment.
  • Empowers clients in meeting their goals.
  • Facilitates communication and cooperation among agencies.
  • Participates in client medication support; coordinates communication between doctor, client and pharmacy.
  • Provides prompt intervention in the event of a crisis both to stop the crisis and to notify when indicated, persons and agencies necessary for the resolution of the crisis situation.
  • Provides “on-the-spot” support that is both helpful to the clients and consistent with the philosophy of the program.
  • Carries a caseload of from 20 – 40 clients depending on acuity of clients, program/contract requirements and referrals on record; varies from program to program and contract to contract. 
  • Attends to the safety, health, and wellbeing of clients.
  • Writes Quarterly reports to provide necessary information to Regional Center point of contact for each client on caseload.
  • Reviews and ensures timely completion of Special Incident Reports, as well as Mandated Reports.
  • Complete paperwork as assigned in a timely manner and meets agency standard for billable units per month; ensure that all notes meet billing standards for content and configuration.
  • Visits clients in home periodically to provide direction and support

Knowledge Of:

  • Principles and goals of community mental health.
  • Principles and goals of the “self-help model.”
  • Principles and goals of the “consumer-driven model.”
  • Principles and goals of the “harm reduction model.”
  • Principles, techniques and trends in counseling, psychotherapy, clinical case management, and various treatment modalities.
  • Psychosocial rehabilitation’s treatment and programming.

Ability To:

  • Work and communicate with staff, clients, families, community agencies and Professionals.
  • Perform crisis intervention strategies.
  • Work effectively under stress and conflict.
  • Exercise appropriate judgment and decision-making.
  • Be flexible and adaptable in any given situation. 
  • Work as a member of a team.
  • Work under time deadlines and pressures.
  • Work with minimal supervision.
  • get around regularly, typically by car

Schedule: Part time, schedule TBD


Interested? Join us at our open interviews on Wednesdays from 2-4PM,

located at 10850 Gold Center Drive, Suite 325, Rancho Cordova, CA 95670



Position Requirements


Education, Training and Experience:

A typical way of obtaining the knowledge, skills and abilities outlined above is through graduation from a four (4) year college or university with a bachelor’s degree in Social Work or related field and two (2) years varied experience as a provider of mental health services. Additional qualifying experience may be substituted for education.

Licenses; Certificates; Special Requirements:

California driver’s license & current vehicle insurance/registration 

Reliable means of transportation capable of passing vehicle safety inspection if more than five years old excluding all modes of two-wheeled transport inclusive of bicycles, mopeds and motorcycles.

Full-Time/Part-Time Part-Time  
Shift Days  
Exempt/Non-Exempt Non-Exempt  
Open Date 3/31/2023  
Location TSS - Santa Rosa  
EOE Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.  
adjustedSeniorityDate None Specified 

This position is currently not accepting applications.

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