Share Email Opening
Title

Customer Service Supervisor 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

Do you have customer service experience and are looking for the next step? We are interested in hiring a highly-organized and positive staff member to help coordinate and supervise our customer service team. Please apply if this position makes your heart skip a beat. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate.

Teton County WY is a place where everyone can grow. So, however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. Teton County WY is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of sex, race, creed, color, religion, age, national origin, marital status, citizenship status, sexual orientation, gender identity, disability, ancestry, family status, medical condition, family care leave, genetic predisposition or status as a covered veteran and other protected classifications.

Teton County WY fully embraces the concept of a diverse work force and is prepared to make reasonable accommodations for disabilities and religious practices when necessary. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations.

SUMMARY: Under general supervision, supervises, manages, and coordinates the flow of work, information, and assigned staff which contribute to efficient operations and require a thorough understanding of all department programs, policies, and procedures; ensures the public is greeted and provided with appropriate information about all park and recreation programs, rentals, sales, and services available to the community. Maintains sales and attendance records.

PRIMARY DUTIES AND RESPONSIBILITIES:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

  • Manages the flow of information in assigned area by ensuring the public is greeted and provided with appropriate information; assists the public by answering questions on the daily schedule of activities, programs and facility availability.
  • Trains, schedules, motivates, and evaluates assigned staff; provides and/or coordinates staff training and works with employees to correct deficiencies; makes recommendations for new hires and terminations. Assigns tasks, projects, and monitors the work performance of assigned staff; performs backup support as needed.
  • Prepares daily, monthly, or special reports which include purchase orders, cash sales summaries, and class registrations and attendance; collects and verifies daily revenues. Completes cash, check, and credit card transactions; and provides input on the annual budget for Recreation Center operations during the fiscal year.
  • Records all transactions, rentals, and facility use on computerized check-in system; initiates and maintains a variety of corporate accounts; ensures that accounts have been billed; and monitors and manages assigned correspondence, account modifications, and related information.
  • Manages and maintains specialized department software applications, ensures all program information/data is properly entered, recorded and distributed to assigned budget line items; and ensures monthly and yearly usage and data reports are completed and provided to Management Team.
  • Purchases and maintains an inventory of supplies and equipment for retail sales and rental at the Recreation Center.
  • Typical work schedule Monday through Friday; available to work ‘on call’ schedule or weekends as assigned.
  • Responds to public inquiries in a courteous manner and resolves complaints in a timely and efficient manner.
  • Supports the relationship between the Teton County staff and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.
 
Position Requirements

MINIMUM QUALIFICATIONS:

Education and Experience:

  • Bachelor’s Degree; AND three years of experience in administration, customer service and supervisory duties; OR an equivalent combination of education, training, and experience.

Required Licenses and Certifications:

  • CPR/First Aid Certification required within six months of hire date.

Required Knowledge of:

  • Principles and practices of effective project management, leadership, supervision and training.
  • Federal, State, and local wage laws and regulations.
  • Accounting and fiscal management practices and regulations.
  • Principles and procedures of recordkeeping, reporting and retention.
  • Principles and practices used in dealing with the public.
  • Recreation Center programs and special events including schedules and tournament brackets.
  • Modern office procedures, methods, and equipment.

 

 

Required Skills in:

  • Establishing and maintaining cooperative working relationships with coworkers and other individuals in contact during the course of work; communicating clearly and concisely.
  • Operating a personal computer utilizing standard software such as Microsoft Office and some specialized software; functioning standard office equipment.
  • Providing quality customer service.
  • Managing cash drawers and financial transactions.
  • Communicate clearly and concisely, both orally and in writing.

Physical Demands/Work Environment:

  • Work is performed in a standard office environment.
 
Full-Time/Part-Time Full-Time  
Shift Days  
Hiring Range $25.66 - $29.04 / hr  
Application Deadline Open until filled  
For more info - Follow link to brochure  
Close Date  

This position is currently not accepting applications.

To search for an open position, please go to http://TetonCounty.appone.com



WE ALSO RECOMMEND

Other Jobs Within Same Category
Recreation Leader, Senior in Jackson, Wyoming
Posted on: 7/25/2022
[Apply Now]

Head Lifeguard in Jackson, Wyoming
Posted on: 6/28/2022
[Apply Now]

Lifeguard - Full-Time in Jackson, Wyoming
Posted on: 6/22/2022
[Apply Now]

Lifeguard I - Age 17 and under in Jackson, Wyoming
Posted on: 3/24/2022
[Apply Now]

Lifeguard II (Age 18 and older) in Jackson, Wyoming
Posted on: 3/24/2022
[Apply Now]


Other Jobs Within 60 Miles
Environmental Permitting Engineer in Jackson, Wyoming
Posted on: 6/21/2022
[Apply Now]

Maintenance Tech - Parks & Recreation in Jackson, Wyoming
Posted on: 7/5/2022
[Apply Now]

Information Technology Manager in Jackson, Wyoming
Posted on: 4/26/2022
[Apply Now]

Human Resources Senior Analyst in Jackson, Wyoming
Posted on: 7/22/2022
[Apply Now]

Director of Human Resources in Jackson, Wyoming
Posted on: 7/25/2022
[Apply Now]



Follow us See who works here:
 


 
Click here for technical assistance.