TicketNetwork, Inc., is a high-tech leader in the ticketing industry. Founded in 2002, TicketNetwork hosts a leading online exchange with over $5.5 billion in ticket inventory. We power a vast network of websites that enable buyers and sellers to exchange tickets to thousands of events. Check out our website at: https://corporate.ticketnetwork.com/careers/index.aspx
TicketNetwork is seeking an outstanding candidate to join the team as the Contact Center Operations Lead. The Contact Center Operations Lead is a Contact Center Management position The Lead is tasked with reporting on and scheduling the contact center. This position also schedules the “Lead Taskboard,” Monitors Attendance, and helps leads prepare and research time for Attendance or Productivity Based Writeups. This position monitors and updates the contact center sales, training, and productivity incentives monthly, as well as working with Contact Center Leads to monitor progress through the Tiers. Incentive information is shared with upper management and HR in a timely fashion to ensure accurate and timely promotions and payouts.
This position requires one to develop, update, and distribute reports and dashboards to multiple levels of management across functions within the contact center. This Operations Lead prepares forecasting and works closely with training and call center RTA’s to ensure adequate coverage across the contact center.
9:00 AM - 6:00 PM
This position is currently not accepting applications.
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