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Title

Scheduler Receptionist (491) 

Category Medical Oncology - 7071  
Description

JOB SUMMARY: Provides patient scheduling and check in. Greets, instructs, directs and schedules patients and visitors as well as answering incoming phone calls for appointment scheduling.

QUALIFICATIONS:

JOB SPECIFIC CORE COMPETENCIES:

  • Assist with ensuring excellent patient care by maintaining relationships through efficient greeting and positive demeanor.
  • Appointment scheduling, patient check in, updating patient information and verification of insurance.
  • Interfaced with hospital and other medical office administration to schedule referrals, patient exams and procedures.
  • Answering phones, maintaining medical records, and obtaining insurance authorizations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Registers patients, establishes account numbers and schedules treatments and procedures with consideration for time available, physician preference and time needed for treatment according to Center guidelines.
  • If patient requests to be re-scheduled, secure relevant information and consult with Cancer Center Supervisor or their designate.
  • Obtains necessary information to verify third party coverage and benefits prior to admission.
  • Contacts patient to verify information and benefits.
  • Answers incoming calls, pages personnel as needed, checks patient records for required forms, inputs and retrieves information form computer systems.
  • Provides customer information to other providers or hospital departments.
  • Identifies inadequate or inaccurate physician documentation and forwards for correction.
  • Greets patients and visitors in person in a prompt, courteous, and helpful manner.
  • Checks in patients, verifies and updates demographic, insurance and other necessary information in the computer records.
  • Collects copayments and past due balances for accounts.
  • Handles and ensures all patient medical record information is scanned and documented appropriately based on clinic and hospital guidelines.
  • Copies, sorts and assembles documents as needed.
  • Observes waiting room and patient activity and notifies team of patient flow issues.
  • Performs other duties as assigned.

EXPECTED BEHAVIORS:

  • Meets productivity levels established by Department. Interacts collaboratively with internal and external customers.
  • Displays extraordinary customers service skills.
  • Ability to maintain composure under stressful situations.
  • Possesses a sense of responsibility, initiative, honesty and confidentiality.
  • Maintain satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum.
 
Position Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High school education or equivalent.
  • Three years successfully performing relevant duties in a physician’s office or similar outpatient setting. Knowledge of medical terminology used in an outpatient center.
  • Proficiency with software and hardware necessary to perform essential functions.
  • Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital.
 
Full-Time/Part-Time Full-Time  
Shift Days  
Sign-On Bonus  
Exempt/Non-Exempt  
Position Scheduler Receptionist (491)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 6/7/2022  
Location Hancock Regional Hospital  
About the Organization YOUR HEALTH IS OUR LIFE

Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.

A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.

OUR MISSION
To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.

OUR VISION
To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.

OUR VALUES
Exceptional | Honorable | Devoted | Reliable | Kind  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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