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Customer Service / Purchasing Associate (488) 

Category Home Medical Equipment - 7167  


  • Responsible for daily interaction in a professional manner with internal and external customers.
  • Maintain storefront inventory and understand the insurance eligibility and coverage for client’s benefits.
  • Coordinate client information accurately and completely.
  • Completes referral process at initial intake/ referral sources - will process orders in a timely, accurate manner and completes required documentation.
  • Responsible for registration of patient information, data entry and maintaining patient/client medical records.
  • Responsible for admissions and discharges in the software system.
  • Perform over the counter sales in POS system, handle cash transactions efficiently and accurately and can perform the end of the day cash account balance.
  • Monitors HME inventory and office supply levels and places appropriate orders for supplies and equipment.
  • Performs fittings for diabetic shoes and verifies insurance eligibility and establishes customer records and ensures that all client information and records are current and complete for reimbursement.
  • Interacts with patient or family in a professional manner and provides explanation regarding products and insurance coverage.
  • Interacts with team and is a resource to coworkers.
  • Provides and maintains orthopedic bracing EXOS fittings; accessibility to expertise and resource to orthopedic office referrals.
  • Performs all other duties assigned.



  • Greets customers upon entrance of store.
  • Maintains the store front's organization.
  • Assists customers with insurance, products and equipment.
  • Answers phone promptly, runs cash register, able to correctly and accurately count money, balance cash drawer, product and equipment knowledge necessary.
  • Certified diabetic shoe fitter - must complete required educational course.
  • Certified fitter for exos bracing.


  • Follow Patients First Behavioral Commitment, AIDET and customer service training.
  • Communicates clearly and effectively with associates and administration. Must have good communication skills, relate well to others and be detail oriented.
  • Follow all policies and procedures applicable to the organization and department.
  • Report any emergency situations to the Director.
Position Requirements


  • High school diploma or equivalent is required.
  • Previous experience with healthcare and home medical equipment preferred.
  • Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance.
  • Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital.
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Sign-On Bonus  
Position Customer Service / Purchasing Associate (488)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 6/10/2022  
Location Hancock Home Medical Equipment  
About the Organization YOUR HEALTH IS OUR LIFE

Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.

A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.

To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.

To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.

Exceptional | Honorable | Devoted | Reliable | Kind  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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