Summary: This position is the Customer Ambassador for the bank with the overall purpose of providing quality and efficiency to customers who prefer face-to-face interaction with the bank. This position will have a thorough understanding of the customer’s transaction requirements and be able to effectively communicate all available options to them. They will educate customers about River Valley Banks’ sales and service delivery options and refer the appropriate products and services matching the customer needs. This position will also refer customers to the appropriate source or channel to address their need. They will also be responsible for the processing the regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner. Provides personalized banking services to financial institution customers by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. · With a good understanding of the bank products/services and the customer’s current relationship, offers information on bank products and services that can benefit the customer and enhance their banking relationship. (Listens to the customer’s needs and matches those needs to the bank’s products and services resulting in referrals.) · Evaluates needs of potential customers and offers appropriate financial products and services. · Prepares and compiles new customer application and information to open new accounts. · Provides ongoing relationship servicing with current customers to maintain goodwill and gain additional business. · Informs and advises customers of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity. · Responds to customer inquiries and requests regarding account. · Promotes and cross-sells other establishment products and services as appropriate to customer requirements. · Generates new business to assist in meeting establishment profitability goals. · Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and enters savings transactions into bank records via an on-line terminal. · Cashes check and pays money from savings and checking account upon verification of signatures and customer account balances. Inspects all checks, bonds, money orders, savings withdrawals, to determine their negotiability. · Answers and routes telephone calls, takes messages, provides information and directs calls to appropriate staff as necessary. · Receives bank visitors, provides information and directs them to appropriate staff as necessary. Supervisory Responsibilities: This job has no supervisory responsibilities. |
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