Share Email Opening Title Guest Services Agent   Start Date As soon as possible   Location Quality Hotel & Conference Centre Sawridge Peace River   Address 9510 100 St, Peace River, AB T8S 1S9   Category Front Office/Guest Services   Description JOB TITLE: Guest Services Agent POSITION SUMMARY  The Guest Services Agent is responsible for maximizing guest satisfaction from arrival through to departure by handling all guest inquiries in a friendly, accurate and professional manner.   The agent serves our guests efficiently and effectively with a courteous disposition and in accordance with the standards set out by the Sawridge Inn & Conference Centre.   The Guest Services Agent maintains a high level of service, integrity and hospitality at all times.    KEY DUTIES & RESPONSIBILITIES: Checking in/out guests in a friendly and timely manner Registering all arriving guests while adhering to the company policies and ensuring guest satisfaction Assisting guests at arrival and departure as well as during their stay Answering phones Transmitting & receiving messages using a telephone switchboard Processing reservation and cancellation requests Balancing payments and postings to house accounts Maintaining in-house guest accounts Keep records of room availability & guest accounts using the Five Star Property Management System Compute bills, collect payments, & make change for guests' payments Accurately posting any and all related charges to guest and group accounts Answer any inquiries regarding rates, hotel facilities and Town amenities Understand, Participate in and execute emergency procedures as necessary Perform other related duties as directed by the Guest Services Manager   Position Requirements The successful candidate will possess the following skills: Must be able to read, write & speak English Excellent verbal & written skills Friendly, helpful personality Knowledge of Microsoft Office an asset Must be comfortable working with computers Able to give attention to detail and handle multiple tasks simultaneously & efficiently Strong communication and decision-making skills Must be able to stand for long periods of time Knowledge of basic clerical and administrative procedures and systems such as word processing, managing records & filing Must be able to work flexible hours Must have at least 1-2 years of experience in this role/similar.   Full-Time/Part-Time Full-Time   Shift Various Shifts   Keywords frontdesk, guest services, reception, hotel staff, hospitality   Compensation $16/hr   Accommodations Available   Position   Close Date   Exempt/Non-Exempt   Position Guest Services Agent   Close Date   Exempt/Non-Exempt Non-Exempt   Hiring Manager(s)   Req Number FRO-22-00002   Open Date 6/3/2022   About the Organization At the Sawridge Group of Companies, we know that delivering unmatched hospitality and excellent service to our clients and guests begins with providing our employees with the very best. We are an Employer of Choice in Alberta's hospitality industry and offer: Comprehensive health and dental benefits package for you and your family Group RRSP with contribution matching Hotel room discounts for you and your friends and family Discounts at our food and beverage outlets Competitive pay and advancement opportunities   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://SawridgeInnsandConferenceCentres.appone.com Follow us See who works here:

 

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