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Title

Media Management Assistant 

Category Clerical  
Description

SUMMARY

Under the direction of the Media Management department Supervisor(s) and Manager, the Media Management Assistant will provide a welcome reception to campus visitors and Media Management customers both on the telephone and in person. This person will ensure the front lobby and reception areas are kept neat and organized. The Media Management Assistant will provide clerical, administrative, and customer service support for the Media Management campus and operations. Embrace Opportunity Village core values by cultivating positive and meaningful CONNECTIONS with clients and colleagues, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT. Reinforce and positively engage in Opportunity Village’s organizational culture supporting choice and creativity of clients and of staff.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Greet visitors and customers in a prompt and professional manner. Ensure all visitors, volunteers, clients, customers, and staff follow security protocols by managing sign in sheets and distributing ID badges where required.

2. Answer telephone and voicemail follow-ups in a professional and prompt manner. Address general or customer telephone inquiries and/or ensure requests are forwarded on to the appropriate department.

3. Keep current knowledge of all areas/departments of Opportunity Village campuses to ensure accurate responses to all inquires.

4. Assist customers with walk-in shredding drop-offs. Assist the customer with various tasks including: a. Instructing customers of the process. b. Performing and instruction customers of any screening or sign in processes. c. Collecting credit or debit card payments. d. Assisting the customer with shredding container retrieval. e. Assisting the customer with dumping boxes and/ or bags of materials into the container. f. Weighing the container using the floor scale. g. Transporting the container to the warehouse / shredding room.

5. Submit Walk-In Document Destruction transaction receipts at end of shift to the appropriate department.

6. Assist the department with customer scheduling requests, service ticket reconciliation, and monthly invoicing.

7. Assist with relaying Media Management sales information and/or forms to current and potential customers.

8. Maintain Media Management files, update daily and weekly attendance reports, and manage additional record keeping and spreadsheets as needed.

9. Assist with maintaining inventory of office and equipment supplies. Receive shipments and assist with reconciling purchase orders.

10. Distribute mail and incoming communications to recipients within the campus or organization.

11. Assist Activities Coordinators and Leads with daily bus duty.

12. Maintain the highest degree of security, safety, and confidentiality based on contractual requirements, AAA NAID certification, HIPAA compliance, OSHA regulations, Opportunity Village policy and procedure, and any other applicable rules.

13. Promote an abuse and neglect free environment. Report suspected Mistreatment to department leadership or Case Manager immediately (per Opportunity Village policy) and no later than 24 hours via incident report, as mandated by state law.

14. Maintain established production metrics and deadlines as they relate to assigned tasks.

15. Perform other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES

1. This position has no supervisory responsibilities.

 

 
Position Requirements

SKILLS REQUIRED

1. Ability to read, write, and speak English.

2. Computer literate; proficiency in Word, Excel, Outlook, and Power Point.

3. Ability to type at a rate of thirty (30) words per minute or more.

4. Ability to understand, follow, and enforce various compliance, security, privacy, and confidentiality regulations.

5. Must perform duties with a professional and calm demeanor.

6. Ability to work independently and remain on task in a sometimes loud or distracting environment.

7. Ability to work with individuals with a variety of skills and abilities.

8. Ability to interact and work effectively with a diverse population of coworkers, visitors, volunteers, clients, and customers.

9. Comfort with speaking to and working with the public.

10. Ability to communicate effectively and professionally, both verbal and written.

11. Ability to interpret instructions, process requests, and problem solve.

12. Ability to provide clear and concise directions and instructions.

13. Ability to tolerate stress and challenges while maintaining a professional attitude.

14. Strong customer service skills.

15. Strong database navigation skills.

16. Strong verbal communication skills.

17. Strong telephone communication skills.

18. Strong email etiquette and professional writing skills.

19. Strong time management skills.

 

EDUCATION AND EXPERIENCE

1. Required: High school diploma or equivalent.

2. Required: Minimum two (2) years verifiable work experience in an administrative assistant or customer service role.

3. Required: Complete any annual trainings and screenings required for NAID Certification, state and federal compliance, and other Opportunity Village requirements of employment.

4. Required: Current Cardiopulmonary Resuscitation (CPR) and First Aid Certification is required or the ability to supply certification within 90 days.

5. Required: Current Crisis Prevention Intervention (CPI) Certification is required or must be obtained within 90 days.

 

WORK ENVIRONMENT

This role is primarily stationed at the front desk of the Walters campus when performing customer service coverage duties. This area can be busy with heavy visitor and employee traffic flow depending on the time of day. The noise level in this area is low to moderate. When in the warehouse are of the facility, exposure to paper particles and dust is common. The noise level in this environment is moderate to loud.

 

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the role. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed.

1. Ability to lift and move boxes up to thirty (30) pounds.

2. Ability to move, push, and/or pull full shredding containers weighing up to 200 lbs. preferred.

3. Frequent bending, sitting, standing, pushing, lifting, and walking. Appropriate protective (closed-toed, rubber-soled) footwear required.

4. Ability to sit at a computer for prolonged periods of time.

5. Ability to view a computer for prolonged periods of time.

6. Ability to see, hear, and speak.

7. Manual and visual dexterity to operate office equipment and examine documents, records, and files.

 
Full-Time/Part-Time Full-Time  
Shift Days  
Rate of Pay $17.00 / hourly  
Exempt/Non-Exempt Non-Exempt  
Req Number CLE-22-00007  
Open Date 6/2/2022  
Location Walters Campus  
About the Organization Join Las Vegas' Favorite Charity! Here you can be proud to answer the question, 'Where do you work?' Opportunity Village (OV) is more than just a job; being a member of the OV team instills a sense of pride and purpose into your work week. Our motto for the people we serve is: Pride. Purpose. And a Paycheck. So it is no wonder that the same can be said for our employees who serve our clients.

Aside from the satisfaction of participating in a community that extends beyond our campuses, OV also offers a wide array of additional benefits including: health, dental and vision insurance, retirement savings account, training and development opportunities and much more!  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://OpportunityVillage.appone.com



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