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Title

Customer Service Representative - Entry Level No Experience Required 

Category Provider Operations  
Description

Our comprehensive cardiology group is expanding and looking to add to our team.

Cardiac Solutions utilizes a personalized, team-oriented approach to patient care promoting wellness through education, innovation, and technology. Our focus helps to prevent the progression of heart disease and minimize patient hospital admissions. We offer intensive educational opportunities for patients through our disease management clinics and employ a multidisciplinary approach which includes physicians, physician assistants, nurse practitioners, nurses, pharmacy support, medical assistants, and additional clinical and non-clinical support teams.

This position may also eligible for a $1,000 Sign-On Bonus.

POSITION SUMMARY:

This position plays a vital role in expediting communications between contracted facilities and in supporting the Provider's day-to-day hospital and office clinics

 

ESSENTIAL JOB DUTIES:

  • Answers multi-line phone system and directs incoming calls to appropriate extensions and/or departments efficiently and effectively.
  • Answers emergent Physician and Hospital hotlines and handles communications based on Practice and departmental protocols.
  • Pages overhead calls, STAT assist, and CODE call to appropriate locations per protocols.
  • Enters outpatient procedures, inpatient and overnight consults into EMR system as outlined in Practice and department protocols.
  • Organizes and tracks allocations of consults for the physicians daily.
  • Communicates with Providers as necessary.
  • Monitors call list from answering service, for any missed overnight communications from contract facilities and addresses as necessary.
  • Prepares and distributes daily Provider allocation and office location schedule.
  • Prepares weekly schedule for Provider facility and emergent situation backup coverage.
  • Prepares weekly Provider schedules for morning observation rounding.
  • Retrieves voicemail messages and creates phone notes as necessary
  • Performs other duties as assigned and requested.
 
Position Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of Microsoft Office products.
  • Knowledge of HIPAA regulations.
  • Knowledge of business office procedures.
  • Skill in handling multiple phone lines.
  • Ability to maintain confidentiality.
  • Ability to multi-task.
  • Ability to work in a fast-paced environment and works well under pressure.
  • Ability to work effectively with others.
  • Ability to maintain professionalism at all times.

 

EDUCATION AND/OR EXPERIENCE:

  • High School Diploma or equivalent required.
  • Medical office and terminology experience preferred.
  • Strong customer service/customer relations skills are a must
  • Strong attention to detail is required
  • Excellent verbal and written communication skills.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the following physical/work environment functions apply:

  • Sitting for an extended period of time, stand, talk, walk and hear
  • Type, utilizing a computer keyboard and mouse
  • May lift up to 25 lbs
  • Utilize a multiline telephone system.
 
Full-Time/Part-Time Full-Time  
Shift Days  
Minimum Education  
Travel Requirements  
Exempt/Non-Exempt Non-Exempt  
Location Peoria Office  
About the Organization Cardiac Solutions is a medical, physician-owned business that provides a comprehensive range of cardiac health services to the general public and referred patients. Founded in 1984 by Dr. Joseph Caplan, our clinics have established a solid reputation for innovative cardiology treatments and personalized cardiovascular care. We are proud of our status as the West Valley's leading cardiology team, specializing in YOUR total heart care. Our board-certified cardiologists always put your treatment and care first, allowing you to have the peace of mind knowing that your heart is in good hands.

With our intensive educational opportunities through nurse-directed clinics, we help prevent the progression of heart disease by offering extensive cardiology testing. Our main goal is to avoid hospital admissions by accurately diagnosing and treating cardiac problems at the earliest possible stage. During this process, you not only build a relationship with your physician, but with the many members of our TEAM, all of whom are focused on YOUR heart health.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://JOSEPHACAPLANMDPCdbaCardiacSolutions.appone.com



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