Email Opening Title Mobility Management and Outreach Coordinator  Description Under the general supervision of the Director of Communications and Development this position is responsible for servicing in an outreach and coordination capacity. The Mobility Management and Outreach Coordinator will serve the general public through conceptualization, planning, developing and operating programs that includes establishing relationships with other regional transportation providers (public and private) and medical service providers (hospitals, health departments, medical offices, Departments of Health & Human Services, Community Mental Health Agencies, Areas on Aging Agencies, etc.) as well as other identified represented groups of potential riders. These actions and supportive strategies are performed directly or in collaboration with others in order to provide more efficient full range travel options. This position also includes marketing and public engagement support in the community to promote, educate and share information regarding BATA’s programs and services. Essential Job Functions: An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Mobility Management Assist with the coordination of human service and general public transportation services within the mobility management umbrella (disadvantaged populations) in the service area(s). Develop partnerships with care and service providers and health and human services for a collaborative marketing and outreach effort to potential riders. Identify short- and long-term planning needs and develops programs to implement planning efforts for seniors, persons with disabilities and disadvantage populations. Participate in and represent BATA at local, statewide and national mobility management activities. Develop surveys as needed (provide a report to the Executive Director and/or Board as required). Assure that all local, state, and federal policies, rules and regulations are properly implemented and followed including ADA and Title VI. Cultivate a travel training program to help people learn and feel more comfortable using public transit. Pursue and/or participate in the preparation of grant applications. Helps negotiate and refine contracts and monitors contracts for compliance as needed for contracted services with organizations such as Northern Lakes Community Mental Health. Outreach Coordination Represent BATA and coordinate with various inter-governmental committees, meetings, and projects. Create internal & external graphic design works as needed, may come in the forms of fliers, presentations, poster displays, etc. Present at monthly organization-wide communications meetings of ridership data, route changes, community engagement updates, and other relevant planning and marketing information. Maintain and foster stakeholder relations with area non-profits, units of government and interested parties in public transportation; including regional transit meetings to develop and foster projects and funding partnerships. Builds and manages community programs and conducts community outreach and engagement efforts to continue to build upon the BATA brand, and to increase ridership. Host community outreach and engagement sessions to show current and prospective riders how to utilize public transit and BATA’s offerings. Works on special projects with the Director of Communications and Development and Executive Director. Any other duty or responsibility necessary to develop and maintain effective service operation and good public relations including assisting other staff in the performance of their duties. Attends meetings and makes presentations, coordinates, participates, and attends community events that support and further BATA’s goals, as requested. Performs related work as required.   Position Requirements Required Knowledge, Skills, Abilities, and Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, abilities, and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Education requirements include a Bachelor’s degree or equivalent in business, public administration, social work, non-profit management, communication, marketing, or related field with a minimum of 3 years related experience with progressive managerial responsibilities. A valid Michigan driver’s license is required.Demonstrated in-depth experience in customer service and responding to customer inquiries. Skill in the use of office equipment and technology, including computers and related software, and the ability to master new technologies. Ability to perform extensive research, compile complex data and prepare accurate records and reports. Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with the public, business community interests, elected officials, other employees, community and professional contacts. Ability to effectively communicate and present ideas and concepts orally and in writing, and make presentations in public forums. Experience interacting with people of varied backgrounds. Ability to assess situations and solve routine problems, maintain confidentiality, and work effectively under stress, within deadlines, and changes in work priorities. In addition to the above requirements, all positions require the ability to read, write, speak and understand the English language as necessary for the position; the ability to follow written and oral instructions and the ability to interact positively with other employees and members of the public. Employees are also expected to possess and maintain a record of orderly, law-abiding citizenship, sobriety, integrity, and loyalty as it pertains to and reflects upon their employment. Employees must be physically and mentally able to perform the essential duties of their position without excessive absences. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and by telephone, read regular and small print, view and produce written and electronic documents and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office and field setting, stand, sit, stoop and kneel, use hands to finger, handle or feel and reach with hands and arms. The employee must lift and/or move items of moderate to heavy weight. The typical work environment of this job is an office setting where the noise level is moderate and sometimes loud. The employee will also be exposed to outdoor weather conditions. Employment Status: It is the policy of the Authority that all employees in this job classification are employed at will of the Authority and may resign or be dismissed with or without cause or notice at any time during employment.   BATA is an equal employment opportunity employer. Discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of race, national origin, religion, color, age, sex, sexual orientation, gender identity, marital, status, height, weight or a disability that is unrelated to the individual’s ability to perform the duties of a particular job is prohibited except where a specific age, sex, or physical requirement constitutes a bona fide occupational qualification necessary to insure proper and efficient administration.   Full-Time/Part-Time Full-Time   Shift Days   Compensation $49,956 to $70,434 Based on Experience   Position Mobility Management and Outreach Coordinator   Number of Openings 1   Exempt/Non-Exempt Non-Exempt   About the Organization Community Partner As a public entity, Bay Area Transportation Authority (BATA) is a vested community partner. Significant community input has driven a multi-faceted improvement plan. Team BATA Milestones: Our 120 employees, along with the strategic vision of our leadership and the BATA Board, have played a major role in making BATA a better service. Milestones include the following: Grant-funded capital improvements, including new buses and transfer station renovations Organization-wide customer service training New branding and service names Serving Leelanau and Grand Traverse Counties BATA provides more than half a million rides to residents and visitors in Leelanau (pop. 21,708) and Grand Traverse counties (pop. 86,986), including those in the city of Traverse City (pop. 15,479). BATA is driven to meet the expectations of voters who approved a multi-year millage for operations by 56% in May 2017. New Directions and Better Connections Recent service and route improvements are designed to establish a system that meets residents' daily transportation needs. Known historically for 'dial-a-ride' services, BATA's new model integrates zone and fixed route services. The resulting efficiencies allow for a significant expansion of services.   EOE Statement BATA is an equal employment opportunity employer. Discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of race, national origin, religion, color, age, sex, sexual orientation, gender identity, marital, status, height, weight or a disability that is unrelated to the individual’s ability to perform the duties of a particular job is prohibited except where a specific age, sex, or physical requirement constitutes a bona fide occupational qualification necessary to insure proper and efficient administration.   This position is currently not accepting applications. 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