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Title

Service Manager - SM 

Description

Help build our future. Get ready for the perfect job, one that encourages you to empower yourself; think strategically yet stay connected with your teams. Do you have manager or director level experience? If so, prepare to create, inspire and grow.

For 5 decades, Nixon Medical has been an industry leader in providing high-quality medical apparel and linens to outpatient healthcare centers. We pride ourselves in providing outstanding service to our clients.

Our teams work in a cross-functional way, using all kinds of competencies, our own and those of our suppliers and partners and are empowered to make changes to our processes through continuous improvement. Together the associates of Nixon Medical make a strong, united and successful team of committed professionals. Engaged in both daily work and with the fast- changing world, our associates always strive for the optimal solution to every task at hand.

Our growth demands more! So, we are looking for leaders who can drive us into the future. Our leaders are driven by results, growth in our people and the company and operational excellence. Would you like to be one of them?

We are searching for a dynamic Service Manager to take on the responsibility of overseeing service management activities to meet business objectives. Our perfect candidate will be comfortable working hard in challenging situations, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then Apply NOW!!!

What You'll be doing:

  • Serve as the primary management contact for all assigned accounts/routes handling all service issues - facilitate and/or perform new account installs, customer service issues, establish strong business relationships, continually improve customer service and customer loyalty, retain current accounts and address requests to discontinue service.
  • Ensure Route Service Representatives (RSR's) adhere to standard departmental procedures while performing essential job functions. Participate in management and communication of RSR progress on key performance indicators (KPI).
  • Grow business with existing accounts and ensure team Add Product sales objectives are achieved.
  • Meet daily with RSR's, review the management report, approve work orders, discuss customer concerns, and plan for the next service day.
  • Participate in management and communication of RSR progress on key performance indicators (KPI).
  • Visit customers and establish strong business relationships as per the Customer Visitation Program.
  • Respond to Customer Service Requests (CSR's) in an immediate and/or timely manner.
  • Collect and/or draft payment agreement for monies owed to the company by assigned customers.
  • Cover all assigned routes when RSR's are unavailable.
 
Position Requirements

What you’ll require:

  • Bachelor's (BA/BS) degree required. A combination of education, military experience, or relevant and successful work experience may be acceptable in lieu of a four-year degree.
  • Proven experience in management and supervision.
  • 2 years of experience in customer service.
  • Working knowledge of operating office equipment (such as phone, fax machine, copier, PDA’s etc), and MS Office Suite.
  • Excellent project management and organizational skills
  • Must be highly skilled in customer relations.
  • Must be able to achieve results in a fast-paced and challenging environment.
  • Must have a valid driver's license and clean driving record.

Why join Nixon Medical?

  • We are growing company with a stable work environment. We’ve been around for more than 50 years!
  • We are not only family owned, we are family-oriented company, so we understand the work/life balance.
  • Our core purpose is ‘To grow and create opportunities that enrich each other’s lives’ and we stand by it. Being a Route Service Representative offers you the opportunity to learn our business from the ground up where you can progress into Service Management or other roles within the company. In fact, 80% of our Service Managers have been promoted from within!
  • We encourage our associates to make improvements to our processes which empowers them daily.
  • We offer competitive salary and world class benefits to meet your financial needs.
  • We provide comprehensive training and an onboarding program that sets you up for success.

What we offer?

  • Medical, Dental and Vision Plans
  • Paid Life Insurance
  • Paid Time Off
  • Paid holidays
  • 401K with company match
  • Employee Assisted Program
  • Career advancement opportunities

Nixon Medical is an EEO/Affirmative Action Employer.

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization Our History

Founded in 1967 as a dry-cleaning business, Nixon Medical rapidly grew into a chain of dry-cleaners. We entered the textile rental market in 1969 and the business quickly evolved from consumer dry-cleaning into business-to-business textile management services.

Nixon Medical is the leading provider of textile rental service to the outpatient healthcare market. From our facilities in Connecticut, Delaware, Maryland, New Jersey, New York, Virginia, Massachusetts, and Texas. Nixon provides service to more than 8,500 customers each week across the Northeast, Mid-Atlantic, and Southwest regions.

Nixon Medical is a family owned and operated business. The company's shareholders, independent Board of Directors, and associates are committed to the core purpose and values of the organization.  
Location New Castle, DE  
Full-Time/Part-Time Full-Time  
Shift Days  
Req Number MED-22-00043  
Open Date 6/1/2022  

This position is currently accepting applications.

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