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Patient Services Representative Tier II 

About the Organization
eMDs offers exciting opportunities that will challenge your abilities, expand your skills and reward your contributions in an atmosphere that encourages both personal and professional growth for all.

Additionally, eMDs offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization.

Our History

eMDs was founded in 1996 by David Winn, MD, a board-certified family practice physician with a very strong business background who understood the value of having an integrated practice management system which helped physicians focus on patients while optimizing practice financials. Dr. Winn was dissatisfied with offerings on the market, and set out to create his own. The eMDs clinic was first implemented in 1998. Using our own practice management system meant we fully understood what it takes to create the perfect EHR system and why the company built our reputation upon being a highly usable system.

Many years later, we've retained the same values from our early days. We are dedicated to building the best integrated EHR and RCM systems and services. We focus on listening to our customers. And most importantly, we focus on making the practice of medicine enjoyable and fulfilling.

Our Leadership

Since our founding, we have been privileged to have been led by certified healthcare professionals and proven IT leaders.
Category Patient Services  
Close Date  

Summary of Job Title: A tier II Patient Services Representative’s goal is to provide support to tier I representatives and aid in the support services that are essential to providing the patients of Revenue Cycle clients answers to their questions related to billing. A representative in this role will have obtained in-depth knowledge of the practice management platforms that the team supports. They will also have an in-depth understanding of the interdepartmental tools needed for all representatives to be successful and efficient.


Essential Duties and Responsibilities:


Escalations regarding any of the below functions, in addition to maintaining a small volume of these functions in their own work queue.

  • Answer incoming calls related to billing questions
  • Process Payments
  • Return voicemails
  • Convey balances
  • Work payer credits
  • Run and process statements as per client
  • Work return mail
  • Maintain strict confidentiality within medical practice and HIPPA compliance
  • Other duties as assigned
Position Requirements



  • Minimum of two years combined health care or phone-based customer service experience.
  • Ability to thrive in a high call volume environment.
  • Ability to manage multiple projects at the same time in a fast-paced environment.
  • Strong customer facing communication skills (verbal and written). Must communicate in a professional, courteous, and respectful manner.
  • Working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint).
  • Must be available between the hours of 7AM – 7PM CST.
  • Strong focus on customer service and teamwork.
  • Ability to effectively lead team members.


  • Knowledge of medical terminology.
  • Knowledge of medical billing or insurance.


Language Skills: Employee is required to speak, read and write English.

Full-Time/Part-Time Full-Time  
Shift -not applicable-  
CGM corporate job profile L1 Support Professional  
Statement if backfill, budgeted or non budgeted backfill; team growth necessitates tier II for escalations/coaching  
SAP position number (by corporate SAP OrgMgt)  
Position Patient Services Representative Tier II  
Division IDE - eMDs  
Post Internal Days 0  
Created By Ryann Philpot  
Number of Openings 1  
Number Filled 1  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s) Anne Sampsel, Ryann Philpot  
Req Number PAT-22-00007  
Open Date 6/7/2022  
Location Remote Office-1  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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