Share Email Opening Title Client Account Manager  Description Who We Are: At Convivial Brands, everything we do revolves around Making Life Better - which includes creating opportunities, products, and a culture that strives to do just that. The physical products we make help people celebrate and enhance life, sometimes in small, quaint ways, and other times in big statements. From celebrating a wedding to giving a small gift of appreciation, each brand produces an end product that intends to make life friendly, lively, and jovial - ergo making life Convivial. This is achieved through operating within our Core Values of being trustworthy, pursuing excellence, and exemplifying a team first mindset. Those three values are what guides our day-to-day operations and ensures we are moving in the right direction the right way. As our brands continue to expand and grow, we're looking to add new team members who can not just maintain our culture, but can add value and help us continually improve. Our goal is to transform work from an obligation to passion! The Position: LMA: Lead, Manage, and hold the team accountable. Support, encourage, coach, and maintain accountability amongst workers to ensure success for the team, our accounts, and for the organization. Schedule routine check-ins with all team members. Develop and maintain a high level of knowledge regarding our systems and processes to answer various questions regarding orders, payments, customer accounts, stock inquiries, and various projects. Collaborate with the marketing team on behalf of the sales force for various projects. Support Finance team in processing specified credit card orders daily and managing appropriate order status in our systems. Manage all backorders for Convivial Brands wholesale companies. Review backorders (including credit card orders) frequently and release orders within appropriate guidelines, ensuring the backorder status is always updated and accurate in the system. Manage the order flow between multiple order-capturing systems, monitoring for accuracy, reviewing reports daily and communicating any business-critical discrepancies to all appropriate parties. Manage and administer customer portals for specific Key Accounts based on their unique requirements, ensuring accurate information and order flow is maintained properly. Handle all setup and maintenance for sales rep information in ERP system, ensuring status is always accurate in system. This includes, but is not limited to, all data management for new sales reps, departing sales reps, and any changes in territory. Review and process wholesale commissions monthly, and send statements to sales team and Accounts Payable Dept. Assist with Sales Conference planning and execution, including but not limited to coordinating arrivals and reimbursements for attendees. Manage lead generation for Sales and regularly follow up on leads with sales representatives. Review current customer list and programs for potential account growth and suggest various options or appropriate sales programs to sales representatives and sales managers for improved sales. Cross Train within the department and provide additional coverage for Merchandising Manager, Project Manager, and Sales Operations Manager. Assist Merchandising team with applicant interviews and internal/ 3rd Party Audit reviews. Review all processes old and new within scope of work, update when necessary, and ensure that the processes are documented. Travel as directed by Manager. All other duties as assigned. Secondary Job Duties and Responsibilities Manage all aspects of customer service which includes answering calls, responding to emails and requests from wholesale customers and sales reps, and providing guidance to ensure overall excellent brand representation. Serve as the main point of contact for the Wholesale website and any online web registration, including the approval management for account activation and logins. Review and assist in various customer agreements and ensure all agreements are properly coded and maintained in the system. Maintain a high-level understanding of different types of agreements, such as agreements with special terms for commissions, seasonal agreements, and fixture agreements. Monitor and report orders on hold to Sales Rep, National Sales Manager, and any additional relevant parties. Support all catalog and sample orders for artists and sales reps, following all regular processes as well as handling special requests. What's in it for you? You'll be joining a growing team where you can make an impact on the development of our systems and processes. There will be opportunities to challenge yourself and opportunities for growth and development. We offer competitive pay and benefits! We have 8 company-paid holidays, a generous Paid Time Off Bank (PTO), and our benefits are robust and affordable. Full-time employees currently get company-paid life insurance (1 times your annual salary) and company-paid short-term and long-term disability. We also offer extras like critical illness, accident coverage, legal coverage, identitiy protection, and pet insurance! And let's not forget the employee discounts that we offer on each of our brands' products/services - Design Design, Style Life, Verdant Graphics, Tableau, and The High Five Grand Rapids. We offer a hybrid work environment that allows you to work from home 2 days per week, plus flexibility in your schedule. Convivial Brands Diversity & Inclusion Statement: Convivial Brands is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. Our people are our most valuable asset. our employees' individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent - and the way they invest their unique identities in their work - are a significant part of our culture, our reputation, and our achievements. We embrace and encourage our team members' differences in age, colore, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristices that make our team members unique. Convivial Brands' diversity initiatives apply to all parts of the employment experience, including but not limited to our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; social and recreational programs; layoffs and separations; and the ongoing development of a work environment built on the premise of gender and diversity equity. We are proud to be an equal opportunity employer.   Full-Time/Part-Time Full-Time   Shift -not applicable-   Position Client Account Manager   Number of Openings 1   Exempt/Non-Exempt Exempt   Location Convivial Brands Corporate Headquarters   EOE Statement It is our policy to offer equal opportunity to all, based upon individual merit and without regard to race, creed, color, age, sex, religion, national origin, citizenship, marital status, height, weight, genetic information (regarding employee or family), family medical history, Vietnam Era Veterans Status or physical or mental disability (provided that the disability - with or without a reasonable accommodation - would not interfere with your ability to perform the essential functions of the position applied for or constitute a safety hazard), to the extent required by law. We do not condone harassment relating to a person's race, color, religion, sex, national origin, citizenship, height, weight, genetic information, age, or physical or mental disability. We prohibit the use, distribution, sale, or possession of drugs, and controlled substances while at work. We prohibit reporting to work under the influence of alcoholic beverages, drugs, or controlled substances. If you execute and submit this Application electronically to CONVIVIAL BRANDS ELC, INC, you agree to the following: (1) you voluntarily agree to submit your Application and the information you provided in it electronically; and (2) your electronic signature is your own.   This position is currently not accepting applications. 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