Omni Air International is a private airline providing tailored passenger and government charter services. We’re committed to exceeding expectations, with satisfaction and safety as our measure of success.
We pride ourselves on providing our employees a work experience built on family values. Our employee’s contributions impact the lives of passengers on a daily basis. Our comprehensive benefits package is designed with you in mind. Medical, dental, vision, company paid life insurance, 401K with company match, employee assistance program and more!
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Inflight Supervisor will be responsible for all phases of Flight Attendant base operations, including training, regulatory compliance, policy and procedural compliance, directing and supervising the base Flight Attendants and Pursers. The position reports to and is administratively and operationally accountable to the Manager of Inflight. In the absence of the Inflight Supervisor, the duties and responsibilities of the position shall be assumed by the Manager of Inflight Services, who may retain or delegate these actions. Duties shall include, but are not limited to the following:
Administratively supervise, provide support, coach, and counsel Flight Attendants and Pursers.
Establish and maintain a regular means of communication with Base Flight Attendants and Pursers.
Ensure Flight Attendant compliance with all internal standards, policies and procedures.
Ensure compliance with the laws, regulations and procedures of those States in which operations are conducted.
Ensure compliance with all authorities that have jurisdiction over operations that are conducted over the high seas or within a foreign country.
Analyze and evaluate Flight Attendant base operating performance and correct or recommend corrective action.
Conduct Investigative hearings.
Be available for on-call duty as needed by phone.
Manage crew scheduling and Flight Attendant scheduling conflicts.
Point of contact for Base catering and POS issues.
Provide POS and FAM technical guidance to Flight Attendants.
Conduct Inflight observation, evaluation, and/or training to include Flight Attendant Check Rides, Purser Check Rides, Initial Operating Experience (IOE), and assist with any other training related duties as may be necessary.
Conduct Inflight Quality Assurance Program (IQAP) audits.
Ensure proper documentation of Flight Attendant Check Rides, Purser Check Rides, and Initial Operating Experience (IOE).
Distribute Flight Attendant Briefings, Memos, Must-Reads, Bulletins, e-mails, and other communication to ensure Flight Attendants remain knowledgeable of the laws, regulations, rules, guidelines and other information that is relevant in the performance of duties as needed.
Directly observe Inflight Cabin Operations on a regular basis, including “Meet and Greet” flights.
Review all Purser Reports and follow-up on pertinent issues.
Interpret contract language as it pertains to day-to -day operations.
Issue Flight Attendant Crew Member Miscellaneous Reports (CMMR), Performance Correction Plans (PCP), and/or Performance Correction Notices (PCN) and ensure fair and appropriate discipline as outlined in the Flight Attendant Policies and Procedures Handbook.
Maintain and secure confidentiality of Flight Attendants and Pursers which contains personal contact information, communication records, expense reports, and any disciplinary actions documentation.
Create, coordinate and execute personal administrative schedule and operational schedule based on requirements set forth by the Director of Inflight.
Aircraft responsibilities - Restock Purser paperwork, check demo kits, ensure aircraft e-FAMs charged/current, ensure aircraft Point of Sale tablets are charged, and maintain other items on aircraft as needed to support the flight attendants.
Recruit and/or interview Flight Attendant candidates.
Coordinate and develop Flight Attendant Recognition Programs with Manager of Inflight.
Ensure Flight Attendants have all the required items to properly perform duties and responsibilities, including uniforms, e-FAM, and passports.
Maintain Flight Attendant qualified and serve as a Flight Attendant or Purser when required.
Complete other tasks as assigned by Director of Inflight or Manager of Inflight Services.
Travel as required.